Rumman Fatima
@rummanfatima
Experienced multilingual customer service and interpretation specialist with leadership and teaching background.
United KingdomWhat I'm looking for
I am a multilingual professional with experience across interpretation, customer service, team leadership, and teaching. I hold a Masters in International Business and prior postgraduate study in History, which support my analytical and cross-cultural communication skills.
As an online interpreter, I provided real-time English–Urdu/Punjabi interpretation for calls and meetings, handled high daily volumes, and ensured confidentiality and cultural sensitivity. In customer-facing roles I managed operations, schedules, inventory, and resolved customer complaints while serving large daily customer counts.
I have classroom and subject-specialist teaching experience and have created educational activities while caring for young children in private childcare roles. My earlier roles included customer support, cashier/accounting duties, and social media responsibilities, giving me a broad operational skill set.
I am committed, dependable, and results-oriented, bringing strong time management, problem-solving, and team collaboration to roles where communication, cultural awareness, and service excellence are priorities.
Experience
Work history, roles, and key accomplishments
Online Interpreter
Hub Enterprises
Jan 2023 - Dec 2025 (2 years 11 months)
Provided real-time English–Urdu/Punjabi interpretation for live calls and virtual meetings, managed high-volume daily assignments and ensured confidentiality and cultural sensitivity.
Babysitter
Nina's Home
Nov 2022 - Jan 2023 (2 months)
Cared for two children (ages 2 and 6), created educational activities, assisted with homework and daily routines, and maintained a tidy play environment.
Team Leader
Pinkberry Frozen Yogurt
Apr 2022 - Jan 2023 (9 months)
Managed a team of 6 serving 200+ customers daily, oversaw rota scheduling, handled orders and complaints, and supervised kitchen operations and inventory.
Customer Relation Executive
Telenor
Dec 2017 - Dec 2021 (4 years)
Handled customer inquiries and service issues across channels, supported retention initiatives and contributed to the 'Win Back Customers' project in 2018.
Social Media Manager
Al-Fatah Home Store
Jun 2017 - Nov 2017 (5 months)
Managed social media presence and content, grew engagement through targeted posts and customer interactions, and supported promotional campaigns.
Teacher / Subject Specialist
Beaconhouse School System
Jan 2017 - Jun 2017 (5 months)
Delivered curriculum-aligned lessons, supported student learning outcomes and developed subject-specific resources during assigned term.
Customer Support Representative
Telenor
Jan 2015 - Jan 2017 (2 years)
Provided frontline customer support, processed requests and escalations, and maintained service quality through accurate record-keeping.
Cashier / Accountant
HKB
Jan 2015 - Jan 2016 (1 year)
Managed cash transactions and basic accounting tasks, maintained accurate records and supported daily financial operations.
Education
Degrees, certifications, and relevant coursework
LULondon Metropolitan University
Master of Science, International Business
Completed a Masters in International Business in January 2023.
UPUniversity of the Punjab
Master of Arts, History
Completed a Masters in History in August 2017.
UPUniversity of the Punjab
Bachelor of Arts, Political Science
Completed a Bachelor of Arts with a focus in Political Science in August 2015.
Defence Degree College
Intermediate (Commerce), Commerce
Completed Intermediate in Commerce in May 2010.
Defence Public School
Matriculation, General Secondary Education
Completed Matriculation in August 2008.
Availability
Location
United KingdomAuthorized to work in
Job categories
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