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Itok Kurniawan

@itokkurniawan

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Experienced Sales Operations Manager with proven success in business development and team leadership.

Indonesia

Message

What I'm looking for

Saya mencari peran yang menantang di bidang sales/operasi dengan peluang memimpin tim, mendorong pertumbuhan pasar, dan mengembangkan SOP serta proses untuk pencapaian KPI.

Saya seorang lulusan S.Hum Universitas Airlangga dengan pengalaman panjang di bidang sales, operasi, dan pengembangan bisnis di berbagai industri termasuk otomotif, telekomunikasi, e-bike, dan pembiayaan konsumen.

Saya pernah memimpin tim regional, merancang rencana pengembangan, meramalkan target penjualan, serta mengelola rekrutmen, pelatihan, dan onboarding untuk proyek ekspansi. Peran saya sering mencakup pembuatan SOP, koordinasi lintas departemen, dan penanganan eskalasi klien.

Saya berhasil membangun dan memelihara hubungan prinsip, dealer, serta klien korporat dan individu, sekaligus menemukan peluang bisnis baru dan mengimplementasikan program engagement untuk tenaga lapangan.

Saya mencari kesempatan untuk berkontribusi pada perusahaan yang menghargai eksekusi cepat, pengembangan tim, dan inovasi dalam mencapai target penjualan serta pertumbuhan pasar.

Experience

Work history, roles, and key accomplishments

Sales Operations Manager

Staffinc.Co

Oct 2023 - Sep 2025 (1 year 11 months)

Led sales operations and workforce programs for regional principal brands, driving project fulfillment, recruitment, training, and client engagement to support sales growth and operational delivery.

Sales Operations Recruitment Onboarding Client Relationship Management SOP Development Project Management Training Forecasting

Business Manager

PT. MG Motor Indonesia

Feb 2023 - Sep 2023 (7 months)

Managed dealer and fleet relationships and implemented sales plans for MG models to achieve market share and sales targets while negotiating deals and resolving customer issues.

Account Management Fleet Sales Negotiation Sales Planning Customer Service Market Research Reporting

Head Store E-Bike

PT. Gio Ultimate

Oct 2022 - Jan 2023 (3 months)

Led e-bike retail operations and channel management across modern trade, analysed market trends, managed stock and reporting, and grew partner sell-in and sell-through.

retail management Inventory Management Market Analysis Team Leadership Reporting Sales Strategy

Area Sales Manager

PT. HMD Global (Nokia)

Jul 2019 - Sep 2022 (3 years 2 months)

Managed channel partners and field sales support to drive Nokia product sell-through, delivered sales forecasts and performance reports, and provided on-ground sales enablement.

Channel Sales Partner Management Sales Forecasting Field Support performance reporting Team Coordination

Business Expansion Manager

PT. Home Credit Indonesia

Nov 2015 - Jun 2019 (3 years 7 months)

Led expansion projects with recruitment and management of sales teams, developed growth strategies to meet nationwide sales targets and ensured timely project delivery and KPI achievement.

Business Expansion Recruitment KPIs Project Coordination Sales Strategy Coaching Cross Functional Collaboration

Marketing Officer

PT. Central Credit Sentosa Finance

Apr 2011 - Apr 2015 (4 years)

Sold financing products and conducted canvassing and customer surveys, verifying applicant eligibility and cooperating with agents to support credit product distribution.

Direct Sales Canvassing Financing Data Verification

Education

Degrees, certifications, and relevant coursework

Universitas Airlangga

Sarjana Humaniora, Sastra

2005 - 2011

Grade: 3.22

Activities and societies: Ketua Umum Literasi Unair; Wakil Ketua Forum CDR Airlangga; Anggota UKM Retorika and UKM Teater; KKN (Kuliah Kerja Nyata)

Completed a Sarjana Humaniora (S.Hum) in Sastra at Universitas Airlangga with coursework and research including a thesis on representation of SARA discrimination in contemporary short stories.