Open to opportunities

Ibeh Amarachi

@ibehamarachi

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Detail-oriented customer support specialist with a passion for quality control.

Nigeria

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What I'm looking for

I am looking for a role that fosters growth, values teamwork, and allows me to utilize my skills in customer support and quality control.

I am a highly motivated professional with a strong background in customer support, quality control, and telecommunications. My experience includes managing large volumes of inbound and outbound tickets, resolving customer issues, and ensuring high standards of quality in production processes. I hold a BSc in Industrial Physics and have certifications in cybersecurity, which enhance my analytical skills and attention to detail.

Currently, I work as a Customer Support Specialist at Teleperformance, where I efficiently handle customer inquiries and provide solutions to their problems. My previous role as a Collection Officer during my NYSC allowed me to develop my negotiation skills and improve my ability to manage customer relationships effectively. I am passionate about continuous self-development and strive to contribute positively to any team I am part of.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Teleperformance, Nigeria Limited

Oct 2023 - Present (1 year 8 months)

Currently managing large volumes of inbound and outbound tickets, resolving customer issues, and ensuring high standards of service. Skilled in following scripts, identifying customer needs, and escalating issues when necessary.

Customer Support Communication Skills CRM Software Team Building Negotiation Time Management

Collection Officer (NYSC)

Palmpay Limited

Aug 2022 - Jun 2023 (10 months)

Analyzed and collated lists of debtors, conducted cold calls to inform customers about overdue bills, and advised on payment options while maintaining accurate payment records.

Debt Collection Problem Solving Cold Calling Customer Service Negotiation

Quality Control (QC)

Lush Hair

Jan 2022 - Apr 2022 (3 months)

Monitored production operations to ensure compliance with standards, inspected materials and products, and reported testing data to maintain quality assurance.

Quality Control Data Reporting Problem Solving

Intern

Daar Communications PLC

Jun 2019 - Dec 2019 (6 months)

Planned, designed, and installed telecommunication equipment, researched communication systems for issues, and maintained hardware and systems to ensure operational efficiency.

Telecommunications Problem Solving Research Communication

Education

Degrees, certifications, and relevant coursework

Abia State University

Bachelor of Science, Industrial Physics

2016 - 2020

Grade: Second Class Honours (Upper Division)

Completed a Bachelor of Science in Industrial Physics, achieving Second Class Honours (Upper Division). Developed a strong foundation in physics principles and their applications in various industries.

Abraham Seed's College

Senior Secondary School Certificate, General Education

2009 - 2015

Obtained a Senior Secondary School Certificate (WASSCE), which provided a comprehensive education in various subjects, preparing for higher education.