Tina Adeleye

I am a dedicated Customer Support Specialist with a proven track record in efficiently resolving customer complaints and optimizing service processes. My experience at Teleperformance Nigeria has equipped me with the skills to manage over 50 customer inquiries daily across various channels, ensuring a high first-contact resolution rate of 85%. I thrive on using CRM tools like Zendesk to enhance customer interactions and streamline communication, which has significantly improved response times and customer satisfaction.

In my previous roles, I have demonstrated my ability to analyze common customer pain points and collaborate with teams to develop effective solutions. My commitment to customer satisfaction is evident in my proactive follow-ups with dissatisfied customers, which have led to increased retention rates. I believe that effective communication and problem-solving are key to elevating the customer experience and fostering brand loyalty.