Matthieu Ludovic PIARD

Executive Master : General Management (April 2027)

- Oversee daily operational activities to ensure seamless workflow efficiency and high service quality, while monitoring and analyzing Key Performance Indicators (KPIs) to drive continuous improvement.
- Lead and mentor teams to ensure full alignment with organizational goals and performance standards, optimizing resource allocation and operational processes to enhance efficiency and minimize del

- Deliver high-quality customer service through personalized guidance and tailored support, strengthening customer loyalty by identifying specific needs and proposing appropriate solutions.
- Efficiently process transactions, inquiries, and service requests while ensuring maximum customer satisfaction through professional communication and claim resolution.
- Proactively and effectively contribu

- Manage customer inquiries and case follow-ups across both telephonic and digital channels, effectively handling complaints and contractual disputes while safeguarding the company’s interests.
- Maintain strong relationships with clients and partners on a regional scale, specifically across the DROM and Haiti, ensuring the delivery of rapid, precise solutions to customer issues to elevate overal

As a Startup to provide leisure and advertising experience to the Haitian community, the role was designed to:

- Lead and implement comprehensive, cohesive communication strategies while developing marketing and communication materials fully aligned with our objectives.
- Manage social media platforms by engaging content across text, image to enhance brand visibility and audience engagement thr

- Create and distribute compelling visual and written content for both internal and external communications, developing targeted strategies based on precise audience.
- Manage digital platforms effectively to strengthen the organization's online presence, maximize audience engagement, and ensure consistent brand messaging across all channels.

- Manage operational activities across regional offices to ensure maximum efficiency and consistency while supervising teams, allocating tasks, and tracking performance against established targets.
- Provide dedicated leadership, guidance, and comprehensive performance evaluations, ensuring full alignment with government’s political objectives and operational standards.
- Oversee strict cost con

Act as the Deputy Coordinator in the Coordinator's absence, managing administrative files with a strict guarantee of accuracy and compliance.
- Oversee comprehensive documentation management, including the processing of contracts and invoices, while handling data entry, scanning, and secure document archiving.
- Provide vital operational support to facilitate seamless coordination and communicat

As an executive assistant to the Director
- Provide full operational support to ensure the seamless functioning of the Director's office, contributing directly to the development of strategies aimed at optimizing internal processes.
- Support key initiatives focused on enhancing both organizational and operational performance to drive efficiency across the municipalities, making sure they align

Why Choose an Executive Master’s at EMLyon Business School?

To cultivate a strategic mindset and elevate your leadership, equipping you to successfully achieve the following objectives:

• Strengthen your managerial presence while developing your collective, emotional, and situational intelligence.

• Enhance your agility to effectively navigate a constantly evolving business landscape.

• Incorp