Ruama Carvalho

I’m an international operations professional with 10+ years of experience in order management, customer operations, and cross-functional coordination. I manage high-volume B2B account portfolios end-to-end—from order entry to delivery and dispute resolution—in demanding global environments.

In my current role, I run end-to-end order management via Sage X3 for a portfolio of 320 accounts, handling validation, anomaly resolution, and proactive client communication. I manage 60–80 orders per week while keeping on-time delivery on track, monitoring operational KPIs in Amazon QuickSight, and coordinating across supply chain, finance, and logistics.

I also automate execution to reduce friction and errors—designing a Make (Integromat) workflow that eliminated manual Excel tracking and saved ~45 minutes per day. Previously, I led export operations through SAP (Incoterms, customs compliance, and shipping files), and I managed a transport RFP that cut delivery disputes from 8 to 3–4 per month.

Earlier in my career, I served as a Customer Service Manager / Procurement Manager in a high-volume retail setting, leading a team of 8 and strengthening customer service operations, complaint resolution, and supplier relationship management. I bring a hands-on, solutions-first mindset—combining process improvement, operational discipline, and clear communication across Europe and North America.