Mohammed Ziya

Managed daily housekeeping operations ensuring compliance with Hilton brand standards and SOPs, coordinated cross-functional teams to optimize room readiness and reduce turnaround time.

Supported F&B operations through cross-functional coordination, produced Excel-based management reports and workforce scheduling analysis to improve operational efficiency in a high-volume environment.

Supported culinary operations and governance by implementing Excel-driven management reports, workforce planning analysis, and standardized process documentation to maintain compliance and efficiency.

Developed multilingual service playbooks and SOPs to standardize event service delivery, managed vendor coordination and logistics to ensure on-time execution under tight deadlines.

Consolidated operational data, validated process adherence, and reported variances against KPIs to support internal controls and business scalability through workflow mapping and procedure formalization.

Completed rotational training across food production, front office, housekeeping and HR; supported HR in developing orientation manuals and new-hire training programs.

Founded and managed a campus coffee shop overseeing staffing, inventory, supplier coordination, finances and customer service standards to drive business performance and growth.

Masters in International Business at the University of Gdańsk, enrolled October 2023 and currently in progress.

Completed a Bachelor of Commerce at Shanghai University from July 2018 to March 2021.

Completed a Certificate of Higher Education in Hospitality Process Principles between August 2019 and October 2020.

Diploma in Hotel Management completed August 2018 to August 2019.