At Access Bank Plc, I handled customer inquiries across phone, email, and chat, supporting customers with account management, card issues, transaction disputes, and digital banking. I also documented interactions in CRM systems and helped customers use mobile and internet banking.
At Digital Skill Shop Academy, I researched and qualified prospects using Apollo.io and LinkedIn Sales Navigator. I created outreach messages, maintained a lead database, and scheduled appointments with the sales team.
At Praxis consulting, I developed and delivered training programs and supported business development. My work included managing social media and Facebook ads for real estate marketing, and assisting with business operations and client services.
