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Ijeoma Ogbonna

@ijeomaogbonna

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I improve customer experiences, retention, and sales outcomes through data-driven support and lead generation.

Nigeria

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What I'm looking for

I'm looking for a customer experience or sales development role where I can solve customer problems, analyze feedback, improve support processes, and build trust and loyalty through personalized, data-driven service.

I've supported customers across ISTS, Unaetus International Logistics Limited, Access Bank Plc, and Guaranty Trust Bank Plc, resolving complex inquiries, processing transactions, and improving service operations.

At ISTS, I guided more than 100 organizations through tuition-assistance registration and onboarding, cutting setup time by 20% and increasing retention by 18%. I also resolved over 50 critical cases, maintained CRM records that improved reporting accuracy by 40%, and helped improve platform functionality through customer feedback.

I bring customer experience and sales development skills to every interaction, from lead qualification and outreach to objection handling, account management, and customer advocacy. I'm comfortable using CRM and support platforms to turn customer feedback into faster resolution, stronger retention, and better business outcomes.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

ISTS

Jan 2023 - Jun 2025 (2 years 5 months)

Guided new clients through tuition assistance setup via live chat, assisting over 100 organizations with registration and onboarding. Processed orders, payments, refunds, and returns while handling escalated inquiries and collaborating with internal departments.

Live Chat CRM Customer Service Communication Skills Problem Solving Data Analysis Zendesk Zoho CRM Salesforce HubSpot

Customer Service Representative

Access Bank Plc

May 2019 - May 2022 (3 years)

Responded to customer inquiries and complaints through email and phone. Processed account opening requests, card issuance, and resolved transaction disputes while adhering to regulatory standards.

Customer Service Communication Skills Banking Compliance Problem Solving

Call Service Specialist

Unaetus International Logistics Limited

Mar 2021 - Apr 2022 (1 year 1 month)

Handled inbound and outbound calls, resolving customer complaints and delivery queries. Provided real-time logistics updates and tracked consignments using CRM systems.

CRM Customer Service Communication Skills Problem Solving Data Logging

BVN Desk Officer/Bulk Teller Officer

Guaranty Trust Bank Plc

Sep 2014 - Jan 2016 (1 year 4 months)

Handled large volume cash deposits and withdrawals for high-value clients. Registered and updated Customer Bank Verification Numbers using biometric systems and ensured compliance with KYC directives.

Banking Cash Handling Biometric Systems KYC Compliance Reconciliations