Open to opportunities

Israel Fia Dzokoto Otchere

@israelfiadzokotootch

Message

IT professional specializing in network support, Wi‑Fi, and workflow automation.

Ghana

Message

What I'm looking for

I seek hands-on roles bridging operations and technology where I can improve uptime, implement reliable comms (Wi‑Fi, networks), automate workflows, provide user training, and collaborate with vendors and engineers for measurable operational gains.

I am an IT professional with hands-on experience supporting networks, end-user environments, and field users in production settings, focused on uptime, safe change, and clear documentation.

My recent work includes monitoring and improving Wi‑Fi coverage, keeping asset records current, running UAT with business users, coordinating fixes with engineers and vendors, and delivering practical training that helps people get work done.

At KPMG I led Microsoft 365 deployments, designed SharePoint and Power Automate solutions that cut manual processing time by over 40%, and supported QA and release readiness for a Tier‑1 bank's core banking implementation.

I bridge operations and technology, use network monitoring to track latency and device health, and produce SOPs, topology notes, and user guides to reduce ticket volume and improve operational resilience.

Experience

Work history, roles, and key accomplishments

Current

Technology Consultant

Current

KPMG

Oct 2023 - Present (2 years 5 months)

Led UAT and release readiness for a core banking implementation and delivered Microsoft 365 migrations and SharePoint workflow automations that reduced manual processing time by over 40%. Supported QA, infrastructure readiness, and automation projects that improved operational efficiency and reporting for public- and private-sector clients.

UAT Microsoft 365 SharePoint Power Automate & QA Data Validation Project Coordination Stakeholder Management

IT Technical Support

Ghana National Police Headquarters

Oct 2022 - Dec 2022 (2 months)

Provided L1/L2 deskside and remote support, improved MTTR and reduced recurring incidents by ~30% through LAN/WAN/Wi‑Fi surveys and remediation recommendations; deployed NanoStation APs to improve signal quality by ~20%.

TCP IP Documentation Customer Support

IT Network Support

University of Ghana Computing Systems

Jun 2022 - Jul 2022 (1 month)

Supported a campus network for ~20,000 users sustaining ~99.5% uptime, assisted with NAC and firewall updates, fiber and wireless expansions, and created SOPs to improve operational consistency.

Network Monitoring Firewalls Fiber Change Control Documentation

IT Technical Support

Methodist Girls High School

Nov 2021 - Jan 2022 (2 months)

Imaged and configured classroom computers and peripherals, achieved a 99.5% first-contact resolution rate for e-learning support, and delivered training to reduce repeat incidents.

Imaging Windows MS Office Ticketing Training

IT Technical Support

Ghana Tertiary Education Commission

Aug 2021 - Sep 2021 (1 month)

Provided technical support during critical enrollment periods maintaining ~99% availability, performed routine server and network maintenance, and produced quick-reference guides that cut simple tickets by ~20%.

Windows Documentation Monitoring