Islam Mahmoud

Handling customer queries and maintaining strong client relationships throughout the sales process. Assisting in property viewings for prospective buyers and investors, preparing detailed listings, and developing persuasive sales pitches. Coordinating client appointments, facilitating open houses, and preparing market trend reports to support informed decision-making.

Providing Arabic–English translation services for individuals and small businesses. Planning and coordinating client travel including documentation review, itinerary preparation, and logistics management.

Stationed at the F&B area to assist runners and guests with directions, information, and any needs during the event. Delivered clear and friendly communication to a diverse, multilingual audience while supporting smooth event operations.

Operated interactive game stations at a high-footfall entertainment venue. Engaged with guests in a fast-paced environment, managed guest flow, resolved on-site queries, and maintained high service standards throughout the event.

Supported senior sales agents in identifying and qualifying prospective buyers. Contacted leads, scheduled property tours, and followed up on client inquiries to contribute to team sales targets.

Conducted rigorous inspections and testing of biomedical devices prior to release. Utilised CAD software for medical device design, collaborated with cross-functional teams on engineering projects, and managed project schedules to meet tight deadlines.

• Developed strong communication, conflict resolution, and problem-solving skills to deliver excellent customer experiences.
• Gained practical knowledge in handling customer queries across phone, chat, and email channels.
• Trained in active listening, empathy, and complaint handling to improve satisfaction and loyalty.
• Explored CRM systems, customer feedback strategies, and service quality