Open to opportunities

tamia mcmullens

@tamiamcmullens

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Dedicated administrative professional with a focus on customer satisfaction.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated administrative professional with over 4 years of experience in diverse retail and customer service environments. My proficiency in communication, problem-solving, and technology has allowed me to enhance customer satisfaction and operational efficiency in every role I undertake. I am passionate about leveraging my skills to create positive experiences for customers and streamline processes.

In my current role at Caromont Family Medicine, I engage with patients to provide assistance during the registration process and ensure their needs are met with professionalism. My attention to detail is evident in my data entry work, where I maintain compliance standards and confidentiality. I thrive in collaborative environments, working closely with healthcare teams to ensure seamless patient flow and effective communication.

Previously, as an Insurance Representative at Blue Shield of CA, I honed my skills in conflict resolution and customer support, utilizing various software tools to maintain accuracy in billing and payments. My experience as a cashier and server has further developed my ability to manage customer interactions and enhance their overall experience. I am eager to bring my expertise to a new role where I can continue to grow and make a meaningful impact.

Experience

Work history, roles, and key accomplishments

Current

Patient Services Representative

Current

Caromont Family Medicine

Jan 2025 - Present (4 months)

Engaged with patients, providing assistance with registration and addressing inquiries to enhance their experience. Accurately gathered and entered patient information into the EHR system, ensuring compliance and confidentiality. Conducted thorough verification of patient insurance coverage and collaborated with healthcare teams for seamless patient flow.

EHR Confidentiality Medical Billing

Insurance Representative

Blue Shield of CA

Nov 2022 - Jan 2025 (2 years 2 months)

Provided effective customer assistance through verbal and written communication, managing data entry and documentation using Microsoft Office Suite. Resolved conflicts and customer issues efficiently using problem-solving and time management skills. Maintained accuracy in billing and payments, utilizing Citrix and Facets software for customer support and eligibility verification.

Customer Service Data Entry Microsoft Office Suite Problem Solving Time Management Citrix Facets

Retail Associate

Burlington

Jan 2021 - Nov 2022 (1 year 10 months)

Enhanced customer shopping experiences by managing fitting rooms and assisting on the sales floor. Processed customer transactions efficiently at checkout, ensuring accurate cash handling. Organized and tagged new stock, maintaining store inventory and presentation while collaborating with team members for smooth operations.

Customer Service Inventory Management Team Collaboration

Cashier

Walmart Supercenter

Sep 2017 - Jan 2021 (3 years 4 months)

Handled customer payments and inquiries, providing exceptional service and support. Trained customers on self-checkout processes, enhancing their shopping experience. Resolved customer disputes diplomatically, maintaining a positive store atmosphere and conducting cash drawer audits.

Customer Service Dispute Resolution Cash Drawer Audits

Server

Mayflower Seafood

Jun 2015 - Sep 2017 (2 years 3 months)

Delivered outstanding dining experiences by serving food and beverages with a focus on quality and customer satisfaction. Resolved customer issues promptly, leading to increased repeat business and effectively upselling menu items. Ensured compliance with food safety standards while maintaining a clean working environment.

Customer Service Upselling Table Service

Education

Degrees, certifications, and relevant coursework

Cleveland Community College

Associate of Applied Science

Currently pursuing an Associate of Applied Science degree. Developing foundational knowledge and skills in a chosen field of study, with an anticipated completion in 2026.

Burns High School

High School Diploma, General Studies

Completed high school education, earning a High School Diploma. Focused on foundational academic subjects and prepared for further studies.

Cleveland Community College

Certified Pharmacy Technician, Pharmacy Technology

Completed a certification program to become a Certified Pharmacy Technician. Gained specialized knowledge and practical skills in pharmacy operations and patient care.