Lauren Chateauneuf

Set customer appointments, handled complaints, and maintained accurate account records while following company policies to deliver consistent, high-quality customer care.

Supervise front-of-house operations, manage staff shifts, and maintain service quality during busy periods to ensure efficient customer service and operational consistency.

Provided administrative support to the CEO including calendar management, filtering communications, and maintaining records to ensure efficient executive operations.

Greeted guests, managed seating and waitlists, and coordinated reservations and phone inquiries to maintain high-quality customer service during peak periods.

Collaborated with pharmacists to ensure accurate medication dispensing and labeling, processed insurance claims, assisted with inventory, and maintained regulatory compliance.

Provided direct patient care including monitoring skin, hydration, nutrition, and bowel status while documenting care activities and reporting condition changes to nursing staff.

Managed incoming customer inquiries via phone and online, scheduled appointments, and generated sales leads while serving as the first point of contact for customers.

Directed phone calls, scheduled appointments, managed mail and courier deliveries, and performed filing and recordkeeping to support office operations.

Assisted customers in selecting vehicles through needs assessments, coordinated with departments and vendors to finalize sales, and provided post-sale follow-up support.