Isidora User

Provided comprehensive secretarial and administrative support to UK-based medical consultants, managing correspondence, appointments, imaging requests, and invoicing while ensuring confidentiality and data protection compliance.

Reviewed, edited, and finalized speech-recognition transcripts to verbatim accuracy, meeting SLAs and improving model outputs while resolving customer issues across multiple channels.

Delivered technical support for a SaaS platform via live chat and ticketing, documented defects, created bug reports, and contributed to manual test plans to improve product quality and client satisfaction.

Performed administrative and coordination tasks for intellectual property services, liaised with international legal agents, prepared cost estimates and invoices, and maintained accurate legal records and deadlines.

Monitored customer escalations proactively and reactively in a global environment, identified service risks, coordinated cross-departmental responses, and contributed to incident prevention and continuity.

Coordinated field service operations by dispatching engineers, managing workload and parts logistics, and maintaining communication to meet SLA-driven repair and resolution targets.

Provided customer support via phone, email, and chat, resolving inquiries and issues promptly while applying company procedures and multitasking across platforms to maintain satisfaction.

Managed client Facebook pages by creating and publishing content aligned with brand objectives, conducting audience research, and optimizing advertising to improve engagement and visibility.

Completed training as a Photographic Reproduction Technician with coursework and practical experience in graphic and photographic reproduction techniques.