Thania Lambey

Answered high-volume calls, transferred members to accurate insurance departments, and processed member eligibility. Utilized designated assistance tools, mailed out membership IDs, and processed medication authorizations.

Guaranteed positive customer experiences and efficiently resolved all customer complaints. Promptly responded to inquiries via mail, email, and fax, while maintaining office cleanliness and managing communications.

Navigated through multiple TikTok videos, flagging inappropriate content that violated community guidelines. Searched through different channels and collaborated with various teams via chat and resources.

Answered high-volume calls and processed medication for DOD members. Verified membership and insurance statuses, and transferred members to assigned DEERS offices.

Handled high volumes of incoming calls and managed guest inquiries regarding orders. Processed refunds, reshipments, and created resolutions for complex issues by navigating multiple screens and escalating problems to appropriate departments.

Managed quality communication and provided excellent customer support and product representation. Successfully resolved customer complaints and adapted to intense situations while handling inbound calls daily.

Developed highly empathetic client relationships, ensuring their well-being and daily needs were met. Provided comprehensive support including cooking, cleaning, and safe transportation for individuals.

Completed high school education, acquiring foundational knowledge and skills across various subjects. Developed strong communication and organizational abilities through coursework and extracurricular activities.