Kev Campos

Led lead generation and customer service/sales support activities while supervising team workload distribution. Coached agents, monitored productivity reports, and improved SLA compliance through proactive case handling and performance development.

Assisted driver partners and customers via calls and emails, providing resolutions for ride inconveniences and escalating emergencies to field managers. As shift captain, supported other agents with call processes and monitored city operations to verify passenger pickup and drop-off.

Improved customer service experience and created engaged customers to support organic growth. Recruited, mentored, and developed customer service and sales agents while analyzing statistics and compiling reports.

Handled guest check-in and check-out and managed room reservations. Managed billing/invoicing, handled written correspondence and telephone calls, and supported hotel platform/social network administration and inventory control.

Translated letters between English and Spanish and reviewed orthography in both languages. Helped identify improper information in letters and supported child rights and protection-related training.

Trained as a Hotel Receptionist at Remfort Business Class, covering guest check-in/check-out, reservations, invoicing, and front-desk operations.

Completed a Bachelor in English Language program at the University of El Salvador.

Completed a Certification Program in Linguistics Applied to Aboriginal Languages in OneLink, conducted by Benemérita Universidad Autónoma de Puebla.

Completed training as an Intermediate Translator, including translating English/Spanish letters and handling documentation review and correction.

Completed a 48-hour Occupational Safety and Health course conducted by MK Consultores (Engr. Luis Miranda Khali).