Open to opportunities

Ishita Handa

@ishitahanda

I improve sales operations, customer experience, and business performance through data-driven cross-functional execution.

India

Message

What I'm looking for

I'm looking for a role where I can improve business performance, customer experience, and operational efficiency through KPI-driven decisions, stakeholder management, and cross-functional collaboration.

I've supported sales, operations, and customer delivery at Ecoplex Energy Solutions in Ireland, managing high-volume grant processes while achieving a 100% weekly submission target.

Across EV solar sales and grant administration, I've managed 150+ customer accounts monthly, made 70–80 outbound calls through Salesforce and Dstny, and reduced customer issue resolution time by 50% through collaboration with Sales, Customer Support, and Operations. I've also identified and resolved 20+ monthly process bottlenecks and reduced repeat customer contacts by 20% through structured communication and service delivery.

Earlier, I supported digital marketing campaigns at Cosmos and managed social media, SEO content, event promotion, and partner engagement at Babylon Radio. I bring international management education, commercial awareness, KPI-focused decision-making, and a practical approach to improving customer and business outcomes.

Experience

Work history, roles, and key accomplishments

Sales Grant Administrator

Ecoplex Energy

Feb 2025 - Apr 2026 (1 year 2 months)

Managed high-volume grant processes, achieving 100% weekly submission target and reducing customer issue resolution time by 50% through cross-functional collaboration.

Grant Management Process Improvement Customer Experience

EV Solar Sales and Marketing Executive

Ecoplex Energy

Mar 2024 - Feb 2025 (11 months)

Managed client engagement and sales activities across the customer lifecycle, providing consultative solutions aligned with customer needs. Maintained customer accounts and CRM data while collaborating with installation and operations teams to support pipeline growth, successful project delivery, and customer satisfaction.

Salesforce CRM Stakeholder Management Microsoft Office Data Analysis Customer Service

Digital Marketing Assistant

Cosmos

Jul 2023 - Feb 2024 (7 months)

Supported digital marketing and business development initiatives through campaign management, client outreach, market research, and industry engagement. Conducted competitor and keyword analysis to strengthen campaign targeting and contributed to lead generation, client acquisition, and brand visibility.

Client Engagement Market Research Business Development Campaign Management Client Acquisition

Social Media Assistant

Babylon Radio

Feb 2023 - May 2023 (3 months)

Managed digital content and social media initiatives to strengthen audience engagement, event promotion, and online visibility. Coordinated content calendars, SEO-driven content, stakeholder engagement, and digital channel optimization.

Client Engagement Market Research Business Development Campaign Management Content Strategy SEO Content Writing