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Mac Milan Martin

@macmilanmartin

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Strategy & operations business analyst translating insights into measurable execution.

India

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What I'm looking for

I’m looking for a role where I can own operations strategy and execution—improving sales/delivery workflows, building CRM/reporting systems, and using customer insight and market research to deliver measurable results.

I’m a strategy & operations professional with experience across renewable energy and banking, combining field-level customer insight with data-driven execution. I translate ambiguous business problems into structured workplans, synthesizing stakeholder inputs into clear recommendations and executive-ready reporting that improves operational performance.

In my most recent role, I led an organization-wide MondayCRM implementation and re-engineered end-to-end sales and operations workflows at Emerald Solar, improving workflow standardization and reducing manual processes by 30%, while increasing execution efficiency by 25%. I also built and automated an executive reporting framework to track revenue, pipeline health, conversion, and risks, and implemented lead-management automation (website forms, email, SMS routing) to improve lead capture and response time while reducing admin workload by 40%.

Experience

Work history, roles, and key accomplishments

Business Analyst

Emerald Solar

Sep 2025 - Dec 2025 (3 months)

Led the organization-wide implementation of Monday CRM, onboarding internal teams and clients while reducing manual processes by 30%. Re-engineered sales and operations workflows and automated executive reporting, improving execution efficiency by 25% and reducing admin workload by 40%.

CRM Implementation Workflow Automation Executive Reporting Lead Management Data Quality Sales Operations Process Mapping

Sales & Operations Associate

Tomato Energy

Jun 2024 - Sep 2025 (1 year 3 months)

Coordinated cross-functional processing of 500+ solar installation contracts, ensuring compliance and timely execution from sales to delivery. Built customer and territory mapping for 900+ leads and 400+ active projects, improving sales efficiency by 35% and contributing to a 25% increase in lead generation.

Sales Operations Contract Compliance Pipeline Management Customer Engagement Data Quality Stakeholder Management

Field Sales Representative

Tomato Energy

Mar 2024 - Jun 2024 (3 months)

Completed 4,500+ door-to-door customer conversations to understand needs and local demand for renewable energy solutions. Generated 300+ qualified leads using value-selling fundamentals and exceeded targets.

Door to Door Sales Objection Handling Lead Qualification Customer Engagement CRM Lead Entry Sales Messaging

Kitchen Manager

North Brewing Company

Aug 2023 - Jan 2024 (5 months)

Led daily kitchen operations and supervised/trained a team of 10+ to ensure consistent execution during peak hours. Reduced inventory waste by 40% and improved workflow efficiency by 20% by redesigning prep flow and handoffs.

Kitchen operations Team Leadership Food Preparation Workflow Inventory Control Safety Compliance Process Improvement Shift Management

Project Consultant

Aston Business School

Apr 2023 - Jun 2023 (2 months)

Defined client problem statements and structured a delivery plan across research, analysis, and recommendations. Conducted market and competitor research, synthesized stakeholder inputs, and delivered a final report and presentation with options and implementation considerations.

Problem Structuring Market Research Competitor Analysis Business Analysis Report Writing Presentation

Business Development Executive

Axis Bank

Apr 2022 - Aug 2022 (4 months)

Generated leads and delivered customer presentations while supporting negotiations to meet business targets in a regulated environment. Tracked customer interactions and pipeline in CRM and monitored competitor activity to identify local risks and opportunities.

Lead Generation Negotiation Forecasting Competitor Analysis Market Mapping Stakeholder Management Follow Up Discipline

Education

Degrees, certifications, and relevant coursework

Aston Business School

Master in Business and Management, Business and Management

2022 - 2023

Earned a Master in Business and Management with focus areas including Operations Management, Marketing Management, International Business, and Accounting. Completed a project analyzing issues in Food Supply Chain Management.

Sacred Heart College

Bachelor of Science, Computer Applications

2017 - 2020

Earned a Bachelor of Science in Computer Applications with coursework spanning Computer Science, Mathematics, Statistics, and Accounting. Completed a project on an Online Property Management System.