Open to opportunities

Palak Tilwani

@palaktilwani

I drive digital marketing, lead generation, CRM, and campaign analytics across social media, email, and customer engagement.

India

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What I'm looking for

I’m looking to contribute across digital marketing, business development, operations, or analytics, applying campaign, CRM, and reporting skills while continuing to build new capabilities.

I’ve supported digital marketing and lead generation at Atlas Copco Group, using Instagram, Facebook, websites, HubSpot, SEO, and content planning to drive customer acquisition and strengthen online engagement.

I conducted a six-month social media audit across 180+ brand accounts and built an interactive Power BI dashboard to track marketing KPIs. I also optimized HubSpot email campaigns to improve open and conversion rates while contributing to global brand-revamp initiatives.

Previously, I built and maintained a 22,000+ lead CRM at Yoglove and managed social content, email campaigns, and stakeholder communication. At Amazon, I handled 80+ daily calls and emails and increased customer satisfaction ratings by 43% through timely issue resolution.

Experience

Work history, roles, and key accomplishments

Business Development Executive

Amazon

Jul 2021 - Dec 2021 (5 months)

Handled 80+ calls and emails daily, providing prompt and accurate resolutions. Collaborated with cross-functional teams to resolve escalated issues and increased customer satisfaction ratings by 43%.

Customer Service Problem Solving Negotiation Relationship Building Analytical Skills