Chetan Bhende

Initiated and negotiated agreements with various large corporations, positioning IDIEAMedia as a trusted provider of digital marketing solutions. Successfully acquired approximately 58% of new customers through targeted outreach and relationship-building initiatives.

Successfully booked over 68% of customer appointments, significantly increasing sales opportunities. Achieved a customer acquisition rate of approximately 79% through targeted outreach and personalized follow-ups.

Resolved over 100 daily vendor issues via email and phone, improving satisfaction by 25% through timely operational support. Collaborated with multiple resolver teams to expedite case resolutions, significantly reducing backlog.

Managed Remedy and Control-M ticketing systems, resolving over 200 automation issues monthly. Monitored Hadoop and AS00 workflows and virtual machines, ensuring 99.9% uptime.

Diversified product portfolio through strategic brand events, increasing customer acquisition by 35%. Led pricing and market segmentation discussions, boosting profitability by 20%.

Awarded the Bajaj Insurance Trophy for highest health insurance sales in the Pune Region during COVID-19. Successfully cross-sold credit and insurance products, managing over 50 BDR operations weekly.

Achieved the #1 position in credit card sales and resolved customer complaints with 95% satisfaction through upselling and reimbursement support. Coordinated financial and budget activities to maximize investments and increase efficiency.

Grade: 7.8 CGPA

Developed a website for blood donors around the city as part of a team project in the software engineering course. Conducted independent research on trainings and placements, resulting in an agency that trains students in the initial phase to become job-ready after graduation.