Looking for a job

Ishika Shah

@ishikashah

Technical Specialist at Amazon who handled customer issues and supported customer satisfaction through one-call resolutions.

India

Message

What I'm looking for

I'm seeking a call center representative role where I can apply my customer service and problem-solving expertise.

At Amazon, I worked as a Technical Specialist, handling customer interactions and resolving complaints and emergency requests.

I supported customer retention and satisfaction through personalized service and proactive one-call resolutions. I also handled inbound calls and documented key actions during conference calls.

At HCL Technologies, I worked as a Customer Service Representative. My responsibilities included call audits and entering call data into the company database.

I trained new employees in customer service conflict resolution and data entry, and helped develop training manuals for new processes. I received customer service recognition for my work.

Experience

Work history, roles, and key accomplishments

Technical Specialist

Amazon

Oct 2022 - Apr 2023 (6 months)

Handled 60+ customer interactions per day, providing detailed and polite service to ensure customer retention and satisfaction. Managed 30+ call audits daily and maintained high satisfaction ratings through proactive one-call resolutions.

Inbound Call Handling Customer Support Technical Specialist Complaint Resolution Verbal Communication Microsoft Office Rapport Building Interpersonal Skills Call Auditing Data Entry

Customer Service Representative

HCL Technologies

Jan 2021 - Sep 2022 (1 year 8 months)

Handled 60+ customer interactions per day, providing personalized service to ensure customer retention and satisfaction. Trained new employees in conflict resolution and data entry practices.

Inbound Call Handling Customer Support Complaint Resolution Verbal Communication Microsoft Office Rapport Building Interpersonal Skills Data Entry