Looking for a job

Stuti Nigam

@stutinigam

Message

I resolve customer issues, manage banking operations, and improve service delivery.

India

Message

What I'm looking for

I'm seeking a Customer Service Executive role where I can resolve customer concerns, manage service requests within SLA/TAT commitments, and deliver world-class customer experiences.

I've delivered front-line customer service and branch operations at Axis Bank, resolving account-service requests, transactions, complaints, and escalations within SLA/TAT commitments while maintaining zero audit observations.

In academic operations, I serve as the single point of contact for student and parent inquiries, maintain accurate records and compliance reporting, and improve data-management processes that reduced report preparation time by 25%.

Experience

Work history, roles, and key accomplishments

Current

Academic Operations Coordinator

Current

Army Public School, Bhopal

Apr 2018 - Present (8 years 5 months)

Serve as single point of contact for student and parent inquiries, resolving administrative escalations and service requests. Ensured 100% accuracy in student records and compliance reporting, and coordinated cross-functional academic activities with a team of 20+ faculty members.

Stakeholder Management Data Management Compliance Reporting Process Improvement Cross functional Coordination Microsoft Office Google Workspace

Business Studies Teacher & Program Coordinator

Gyanodaya Senior Secondary School

Mar 2015 - Mar 2017 (2 years)

Coordinated student progress reporting and academic assessments, ensuring timely, accurate documentation. Designed course materials and performance evaluation frameworks aligned with academic excellence standards.

Academic Assessment Documentation Curriculum Design Microsoft Office

Assistant Manager – Branch Operations

Axis Bank

Mar 2011 - Feb 2015 (3 years 11 months)

Delivered front-line customer service for account servicing, transactions, and documentation, resolving requests and complaints within SLA/TAT. Managed end-to-end branch operations, ensured KYC/AML compliance, and led process improvements that streamlined workflows.

Customer Service Complaint Resolution SLA Management Account Servicing Banking Operations KYC AML Compliance CRM Systems MIS Reporting Process Improvement Microsoft Office Google Workspace

Lecturer & Placement Coordinator – HR & Management

Swami Vivekanand University

Aug 2009 - Mar 2011 (1 year 7 months)

Coordinated end-to-end campus placement drives for the MBA department, managing student-industry connect and outcome tracking. Delivered MBA-level lectures on HRM, Organisational Behaviour, and Business Administration.

Placement Coordination Student Engagement HRM Organisational Behaviour Business Administration Microsoft Office