Looking for a job

Santhiya Sadhasivan

@santhiyasadhasivan

Message

I build trusted customer relationships through banking operations, issue resolution, and tailored client support.

India

Message

What I'm looking for

I'm looking for a client-focused role where I can support customers, resolve issues, manage operations accurately, and contribute to sustained business growth.

I've supported customers across banking, insurance, and education services, resolving issues while maintaining accurate, timely operations.

At Kotak Mahindra Bank, I processed deposits, withdrawals, transfers, account services, and cash transactions, while responding to customer queries across in-person, phone, and email channels. I also supported audits, maintained documentation, and helped resolve account and transaction concerns.

Previously, I grew customer relationships at Reliance Nippon Life Insurance through meetings, issue resolution, and marketing strategies. At RM Education Solutions India, I supported secure assessment-content delivery, and at RRG Best Corporate, I managed garment quality testing, defect evaluation, and corrective feedback.

Experience

Work history, roles, and key accomplishments

ASD Consultant (Assessment Service Delivery)

RM Education Solutions India Pvt Ltd

Apr 2025 - Dec 2025 (8 months)

Works with exam boards or educators to upload and verify assessment content, bridging educational assessment expertise, digital platform support, client service, and operational excellence.

Assessment Delivery Digital Platforms Support Client Services Operational Excellence

Service Officer (Operation)

Kotak Mahindra Bank

Jan 2024 - Jan 2025 (1 year)

Processed banking transactions such as deposits, withdrawals, fund transfers, and check cashing while ensuring accuracy and adherence to internal procedures. Opened and maintained customer accounts, monitored cash levels, resolved customer complaints, and supported audits.

Banking Operations Customer Service Cash Management Account Management Audit Support Problem Solving

Key Relationship Manager (KRM)

Reliance Nippon Life Insurance

Dec 2022 - Jan 2024 (1 year 1 month)

Proficient in customer relationship management, adept at conducting meetings to identify and communicate customer needs. Skilled in resolving customer issues and developing marketing strategies to foster customer base growth.

Customer Relationship Management Client Engagement Issue Resolution Marketing Strategy Communication Skills

Executive QA (Quality)

RRG Best Corporate Pvt Ltd

Nov 2019 - Dec 2020 (1 year 1 month)

Managed garment production testing, developing and implementing quality tests at various production stages. Identified and analyzed defects, provided feedback for corrective action, and ensured adherence to industry standards.

Quality Control Quality Assurance Garment Production Defect Analysis Testing Compliance