Ekta sharma
@ektasharma5
I handle branch banking operations, teller transactions, customer service, and accurate account servicing.
IndiaWhat I'm looking for
I've supported branch banking operations at Utkarsh Small Finance Bank, Axis Bank, and IDFC FIRST Bank, handling customer accounts, service requests, documentation, and daily branch processes.
At Utkarsh Small Finance Bank, I worked as a teller managing deposits, withdrawals, cash balancing, reconciliation, KYC documentation, account servicing, and NEFT, RTGS, and IMPS transactions.
I also bring customer acquisition and administrative experience, using Finacle, CRM, core banking systems, MS Excel, and MS Word to maintain accurate records and support customers.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
Utkarsh Small Finance Bank
Aug 2025 - Jan 2026 (5 months)
Worked as a Teller handling daily cash transactions, customer interactions, and account-related service requests. Supported KYC documentation, NEFT/RTGS/IMPS transactions, and banking instruments.
Banking Relationship Officer
Axis Bank
Sep 2023 - Feb 2025 (1 year 5 months)
Managed customer accounts, documentation, and service requests as part of day-to-day branch activities. Supported branch operations, customer service, and sales activities.
Acquisition Manager
IDFC FIRST Bank
Jan 2023 - Jul 2023 (6 months)
Focused on customer acquisition and sales activities to achieve assigned business targets. Generated leads through calls, references, and field-level sales activities.
Admin Executive
Mind Tree School
Apr 2022 - Nov 2022 (7 months)
Managed administrative operations, office records, and day-to-day coordination. Handled admissions documentation, official correspondence, and report preparation using MS Excel and MS Word.
Education
Degrees, certifications, and relevant coursework
Panjab University
M.A., English
Pursued a Master of Arts in English at Panjab University.
Himachal Pradesh University
B.Sc., Zoology
Completed a Bachelor of Science in Zoology at Himachal Pradesh University.
DAV Public School
Class XII & X, General Studies
Completed Class XII and Class X at DAV Public School.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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