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Ishaq Mubarak

@ishaqmubarak

Customer service professional supporting customer operations for a US-based company, handling orders and resolving customer issues.

Sri Lanka

Message

As a Customer Support & Operations Coordinator for a US-based company, I handle customer inquiries by phone, live chat, and email. I support customers with orders, payments, shipping updates, and complaints, following up on complex issues with the relevant teams.

At Noon, I responded to customer inquiries through Zendesk and web chats, maintained customer records, and helped resolve product and service complaints. Earlier, I supported operations at Legacy Health (PVT) LTD and communicated with US customers at Amerifi Global Solution.

Experience

Work history, roles, and key accomplishments

Customer Support & Operations Coordinator

Freelancer US Based Company

Dec 2023 - Nov 2026 (2 years 11 months)

Handled customer inquiries via phone, live chat, and email, managing pre-order and post-order support. Coordinated with internal teams to ensure smooth order fulfillment and resolved complaints efficiently.

Customer Support Order Processing Complaint Resolution Zendesk Live Chat Email Support Phone Support Coordination Remote Work

E-Commerce Customer Service Professional

Noon

Nov 2019 - Nov 2022 (3 years)

Responded to customer inquiries via email, chat, and webchat using Zendesk, maintaining accurate records and resolving issues. Developed customer service policies and cross-trained for leadership support.

Zendesk Customer Service Email Support Live Chat Problem Solving Record keeping Policy Development Cross Training

Executive Operations

Legacy Health (PVT) LTD

Sep 2018 - Nov 2019 (1 year 2 months)

Collected charges and scheduled fees from US health insurance, coordinated payment recovery, and supported operational tasks to achieve common goals.

Payment Recovery Insurance Billing Operations Coordination

Business Lead Specialist

Amerifi Global Solution

Oct 2017 - Aug 2018 (10 months)

Communicated with US customers, made outbound calls to verify vehicle details, and handled warranty extension inquiries. Adapted quickly to new technologies and worked in fast-paced environments.

Outbound Calling Client Communication Vehicle Validation Warranty Sales Fast Paced Environment Adaptability