Mevan Perera
@mevanperera
Customer Service and Operations Specialist with 8+ years improving supply chain, procurement, and finance processes.
What I'm looking for
Customer service and operations professional with 10+ years living and working across Australian businesses, including 8+ years directly in customer-facing, order fulfilment, and administrative roles. Deep first-hand understanding of Australian customer expectations, workplace standards, and business systems (SAP, MYOB). Now based in Sri Lanka and working remotely, combining proven Australian-market experience with the reliability and availability of a distributed team member. Skilled at owning problems end to end, resolving complex issues across logistics, finance, and customer operations, and building trust through clear, warm, and accurate communication.
Experience
Work history, roles, and key accomplishments
• Directed end-to-end order fulfillment, consistently achieving on-time, in-full (OTIF) deliveries while surpassing customer satisfaction benchmarks.
• Collaborated with production, logistics, and procurement teams to accelerate shipments, resolve delays, and synchronize delivery schedules.
• Analyzed order and shipment data to identify risks, optimize delivery planning, and support strategic deci
• Streamlined purchase order processes from requisition to quotation, boosting accuracy, compliance, and operational efficiency.
• Cultivated and managed strategic supplier relationships, resolving discrepancies, negotiating schedules, and securing cost-effective terms.
• Accelerated resolution of back-orders and delayed shipments, minimizing supply chain disruptions and ensuring continuity of ope
Prepared and lodged income tax returns for individuals, partnerships, companies, and trusts, ensuring compliance with regulatory standards.
• Compiled, reviewed, and reconciled financial statements and reports using MYOB, maintaining accuracy and integrity of financial data.
• Managed BAS and IAS submissions, and supported compliance reporting in line with statutory and regulatory requirements.
•
Processed warranty claims, refunds, and replacements, maintaining full compliance and accurate records to support customer satisfaction.
• Coordinated nationwide technician schedules and was the primary contact for residential and commercial service enquiries, ensuring timely resolution.
• Monitored inventory levels and maintained booking systems, improving operational accuracy and reducing discre
Handled high-volume daily transactions, including cash, EFTPOS, and refunds, with 100% accuracy.
• Provided friendly and efficient service to 500+ customers daily, ensuring smooth queue management.
• Maintained checkout areas, systems, and equipment for seamless operational flow.
• Reported stock variances and operational issues while supporting compliance with safety and hygiene standards.
• Cont
Business Development Executive
Dec 2009 - Sep 2012 (2 years 9 months)
• Identify trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.
• Locate or propose potential business deals by contacting potential partners; discovering and exploring opportunities.
• Screen potential business deals by analyzing market strategies, deal requirements, potential, and financials; ev
Worked in sales, using customer and transaction systems to support customer interactions. (Role specifics not provided beyond listed skills.)
During my employment, I worked with well reputed companies such as Unilever and Reckitt Benckiser managing media and advertising for product launches, target marketing campaigns and in-store advertising.
Education
Degrees, certifications, and relevant coursework
American National College
Associate degree, Engineering
2006 - 2008
Did not complete.
La Trobe University
Bachelor of Business (Accounting), Accounting and Finance
2016 - 2020
Australian College of Business and Technology
Diploma of Business, Business Management
2011 - 2014
South Asian Institute of Technology and Management
Diploma in Management, Business
2009 - 2010
Activities and societies: -
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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