Skip to main content
Mevan PereraMP
Looking for a job

Mevan Perera

@mevanperera

Customer Service and Operations Specialist with 8+ years improving supply chain, procurement, and finance processes.

Sri Lanka
Message

What I'm looking for

I’m looking to apply my customer service, operations, and procurement strengths to help deliver on-time results (OTIF), improve processes, and strengthen stakeholder collaboration—joining a team that values innovation, efficiency, and customer success.

Customer service and operations professional with 10+ years living and working across Australian businesses, including 8+ years directly in customer-facing, order fulfilment, and administrative roles. Deep first-hand understanding of Australian customer expectations, workplace standards, and business systems (SAP, MYOB). Now based in Sri Lanka and working remotely, combining proven Australian-market experience with the reliability and availability of a distributed team member. Skilled at owning problems end to end, resolving complex issues across logistics, finance, and customer operations, and building trust through clear, warm, and accurate communication.

Experience

Work history, roles, and key accomplishments

Huhtamaki logoHU

Customer Service Specialist

Apr 2024 - Sep 2025 (1 year 5 months)

• Directed end-to-end order fulfillment, consistently achieving on-time, in-full (OTIF) deliveries while surpassing customer satisfaction benchmarks.
• Collaborated with production, logistics, and procurement teams to accelerate shipments, resolve delays, and synchronize delivery schedules.
• Analyzed order and shipment data to identify risks, optimize delivery planning, and support strategic deci

Streamline Products logoSP

Customer Service Representative

Mar 2023 - Mar 2024 (1 year)

• Streamlined purchase order processes from requisition to quotation, boosting accuracy, compliance, and operational efficiency.
• Cultivated and managed strategic supplier relationships, resolving discrepancies, negotiating schedules, and securing cost-effective terms.
• Accelerated resolution of back-orders and delayed shipments, minimizing supply chain disruptions and ensuring continuity of ope

MJC Partners Pty Ltd logoML

Graduate Accountant

Aug 2022 - Nov 2022 (3 months)

Prepared and lodged income tax returns for individuals, partnerships, companies, and trusts, ensuring compliance with regulatory standards.
• Compiled, reviewed, and reconciled financial statements and reports using MYOB, maintaining accuracy and integrity of financial data.
• Managed BAS and IAS submissions, and supported compliance reporting in line with statutory and regulatory requirements.

ASKO APPLIANCES AB logoAA

National Coordinator/Admin

Mar 2021 - Jul 2022 (1 year 4 months)

Processed warranty claims, refunds, and replacements, maintaining full compliance and accurate records to support customer satisfaction.
• Coordinated nationwide technician schedules and was the primary contact for residential and commercial service enquiries, ensuring timely resolution.
• Monitored inventory levels and maintained booking systems, improving operational accuracy and reducing discre

BIG W logoBW

Customer Service Representative

Feb 2017 - Mar 2021 (4 years 1 month)

Handled high-volume daily transactions, including cash, EFTPOS, and refunds, with 100% accuracy.
• Provided friendly and efficient service to 500+ customers daily, ensuring smooth queue management.
• Maintained checkout areas, systems, and equipment for seamless operational flow.
• Reported stock variances and operational issues while supporting compliance with safety and hygiene standards.
• Cont

Access Telecommunication Services (pvt) Ltd. logoAL

Business Development Executive

Dec 2009 - Sep 2012 (2 years 9 months)

• Identify trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.
• Locate or propose potential business deals by contacting potential partners; discovering and exploring opportunities.
• Screen potential business deals by analyzing market strategies, deal requirements, potential, and financials; ev

Blaze Media logoBM

Marketing Ex

Feb 2007 - Oct 2009 (2 years 8 months)

During my employment, I worked with well reputed companies such as Unilever and Reckitt Benckiser managing media and advertising for product launches, target marketing campaigns and in-store advertising.

Education

Degrees, certifications, and relevant coursework

AC

American National College

Associate degree, Engineering

2006 - 2008

Did not complete.

LU

La Trobe University

Bachelor of Business (Accounting), Accounting and Finance

2016 - 2020

AT

Australian College of Business and Technology

Diploma of Business, Business Management

2011 - 2014

SM

South Asian Institute of Technology and Management

Diploma in Management, Business

2009 - 2010

Activities and societies: -

Get matched with your dream remote job

Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan