Open to opportunities

Fathima Irshadha

@fathimairshadha

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Dedicated customer service professional with expertise in medical billing.

Sri Lanka

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What I'm looking for

I am looking for a role that offers growth opportunities and allows me to optimize financial processes while enhancing client relationships.

I am a dedicated and results-oriented Customer Service Professional with over 4 years of experience in customer support and revenue cycle management billing. My expertise lies in medical billing, claims processing, insurance verification, and non-voice communication support. I pride myself on being a strong communicator, adept at resolving issues effectively and ensuring customer satisfaction.

In my recent role as a Medical Analyst, I extracted, compiled, and organized healthcare data from various sources, analyzing it to identify trends and areas for improvement in clinical and operational performance. My previous experience as a Billing Executive at Legacy Health involved generating accurate claims, verifying insurance information, and ensuring compliance with billing regulations. I am now seeking a challenging position in a dynamic organization where I can contribute to financial process optimization and enhance client relationship management.

Experience

Work history, roles, and key accomplishments

Billing Executive

Legacy Health

Mar 2022 - Present (3 years 3 months)

Generated and submitted accurate and timely claims for medical services. Verified insurance and patient information for billing accuracy, ensuring compliance with billing guidelines and regulations.

Medical Billing Claims Processing Insurance Verification ICD 10

Customer Service Associate

Dialog Business Services

Mar 2020 - Present (5 years 3 months)

Responded to customer inquiries via email, chat, and social media, delivering clear and professional written communication. Resolved customer concerns, documented interactions, and collaborated with other teams to address complex issues.

Customer Service CRM Tools Problem Solving Team Collaboration

Education

Degrees, certifications, and relevant coursework

University of Kelaniya

ERP Basics with SAP, ERP Basics with SAP

Currently pursuing a program in ERP Basics with SAP at the University of Kelaniya, focusing on enterprise resource planning systems and SAP software.

LPEC University

MBA, Business Administration

Currently reading for an MBA at LPEC University, focusing on advanced business administration principles and management strategies.

Good Shepherd Convent

GCE A/L, General Studies

Completed advanced level examinations at Good Shepherd Convent, focusing on a broad curriculum to prepare for higher education.

St. Anthony's Convent

GCE O/L, General Studies

Completed ordinary level examinations at St. Anthony's Convent, building foundational knowledge across various subjects.

Asian Computers Education (Pvt) Ltd

Advance Diploma, Office Administration

Obtained an Advance Diploma in Office Administration from Asian Computers Education (Pvt) Ltd, gaining expertise in administrative practices and office management.