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Paola Moreno

@paolamoreno1

Administrative assistant at Health Support, coordinating appointments and preparing reports and Excel records.

At Health Support, I respond to customer inquiries through chat and email, coordinate a doctor's appointments and calendar, and prepare administrative reports and meeting minutes.

I’ve also supported recruitment, payroll administration, and employee documentation at AGM Medios and Embellesso Íntima. In my administrative and customer service work, I’ve used Excel, SIIGO, VISOF, Sysmio, and SYSCAFÉ.

Experience

Work history, roles, and key accomplishments

Current

Administrative and Customer Support

Current

Health Support

Respond to customer inquiries through chat and email, manage doctor's appointments and calendar, prepare administrative reports and meeting minutes, and maintain Excel spreadsheets and records.

Customer Support Email Communication Chat Communication Calendar Management Report Writing Meeting Minutes Excel Data Entry Document Organization

Administrative and Customer Service Assistant

Inversiones DYM – Centro Médico Biomédica

Feb 2026 - May 2026 (3 months)

Scheduled appointments using VISOF and Sysmio, updated customer information in a CRM system, and supported cash handling and daily closing procedures using SYSCAFÉ.

Appointment Scheduling VISOF Sysmio CRM Cash Handling Syscafé Customer Service

Administrative Assistant / Human Resources Support

AGM Medios

Apr 2023 - Jul 2023 (3 months)

Supported recruitment and selection activities, assisted with payroll administration and employee documentation, and coordinated logistics for a team of approximately 30 employees.

Recruitment Interview Coordination Payroll Administration Employee Documentation SIIGO Administrative Support

Receptionist and Collections Assistant

AYP Business

Nov 2020 - Dec 2021 (1 year 1 month)

Responded to customer inquiries and complaints, managed incoming communications, followed up on outstanding payments, and supported payroll-related and administrative processes.

Customer Service Collections Communication Skills Payroll Support Administrative Support

Collections Call Center Agent

REDINC

Dec 2019 - Nov 2020 (11 months)

Contacted customers regarding outstanding payments, negotiated payment arrangements, followed up on commitments, and prepared reports supporting customer relationship management.

Collections Negotiation Customer Relationship Management Reporting

Sales Call Center Agent

REDINC

Mar 2019 - Nov 2019 (8 months)

Contacted prospective customers by telephone, explained services, and supported sales activities.

Sales Telemarketing Client Communication

Human Resources Assistant and Receptionist

Embellesso Íntima

Apr 2017 - Apr 2018 (1 year)

Participated in recruitment and selection processes, supported payroll administration and employee records management, and provided reception and general administrative support.

Recruitment Payroll Administration Employee Records Reception Administrative Support