Looking for a job

Isaiah E

@isaiahe

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I resolve complex customer issues, improve support processes, and lead high-performing remote teams.

Turkey

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What I'm looking for

I'm seeking a remote Customer Support Officer role where I can resolve customer issues, improve support processes, support team performance, and adapt to different time zones.

I've supported customers across healthcare, logistics, and service businesses, resolving issues through phone, email, and chat while keeping every interaction clear, timely, and customer-focused.

At Saluturst Medical, I handle client requests, explain healthcare products and services, track follow-ups accurately, and coordinate with other departments to resolve complex cases and strengthen client retention.

At Joberella, I handled escalations, trained junior representatives, and improved first-call resolution by 20% through efficient troubleshooting. At United Idea Solutions, I helped update support processes that reduced average response time by 30%.

I've also managed support operations, monitored performance, improved customer-service processes, and led logistics professionals. I'm flexible for remote work and able to adapt across time zones.

Experience

Work history, roles, and key accomplishments

Customer Support Associate

Saluturst Medical

Nov 2024 - Jul 2026 (1 year 8 months)

Handled client requests across phone, email, and chat, ensuring timely and courteous responses. Guided customers on healthcare products and services, logged communications, and collaborated with departments to enhance client experience.

Customer Support Communication Skills CRM Problem Solving Multichannel Support Documentation

Customer Support Specialist

Joberella

Jan 2023 - Oct 2024 (1 year 9 months)

Handled escalated customer issues and provided tailored solutions. Conducted training sessions for junior representatives and increased first-call resolution rates by 20% through efficient troubleshooting.

Customer Support Escalation Management Training Troubleshooting First Call Resolution Collaboration

Customer Support Specialist

United Idea Solutions

May 2020 - Dec 2022 (2 years 7 months)

Oversaw daily operations of the support team, ensuring prompt responses. Monitored performance metrics, provided feedback, and updated support processes, reducing average response time by 30%.

Team Leadership Performance Metrics Process Improvement Customer Support Cross Functional Collaboration

Support Manager

RoseCleaning

Jun 2018 - Mar 2020 (1 year 9 months)

Provided exceptional customer service, resolving issues and ensuring satisfaction. Managed high volume of inbound calls and emails, maintained accurate records, and identified process improvements.

Customer Service Call Handling Email Support Record keeping Process Improvement

Customer Support Representative

ZoomMoving

Feb 2017 - May 2018 (1 year 3 months)

Oversaw procurement, transportation, inventory management, and distribution. Developed logistics strategies, coordinated with suppliers, and led a team of logistics professionals.

Logistics Supply Chain Inventory Management Team Leadership Procurement Transportation