ISABELLE BIROT

Provide clairvoyance services and deliver plant-based nutrition and alternative therapy consulting to clients via phone, chat, and email, building personalized plans and follow-up since October 2023.

Conducted outbound outreach to producers, scheduled and delivered training sessions to onboard suppliers onto Salsify's platform, and maintained accurate records in Salesforce, improving supplier activation.

Managed mail distribution, company mobile lines and supplier contracts, placed orders in SAP and issued purchase orders to ensure continuity of facility services.

Planned international payroll operations, validated client files for regulatory compliance and recorded transactions in Siebel/NOEE to meet deadlines and maintain data accuracy.

Diagnosed and resolved software issues for Apple mobile devices and accounts, created repair requests and scheduled Apple Store appointments to improve customer satisfaction.

Processed and followed up distributor orders across French, Belgian, and Swiss markets, handled payments via Mercanet and customer service inquiries, and translated official documents.

Managed user accounts and access in Siebel and internal intranet systems, generated IT equipment requests and maintained personnel data in Lotus Notes to support operations across France and Belgium.

Answered client calls in French and English and maintained client records and service information in CRM/Siebel and PIN/Datacase to support service operations.

Completed a Therapeutic Nutrition certification via e-learning focusing on plant-based and therapeutic nutrition concepts.

Completed a Bachelor's degree in English language, literature, and civilization with studies in English language and culture.