Open to opportunities

Isabella Steele

@isabellasteele

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Patient Access Specialist focused on compassionate, accurate registration and seamless scheduling.

United States

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What I'm looking for

I’m looking for a healthcare organization where I can use my patient access, scheduling, and EHR accuracy skills to improve the day-to-day experience for patients and teams, with clear processes and opportunities to grow into broader medical administrative work.

I’m a Patient Access Specialist who brings a calm, people-first approach to the front door of healthcare—where registration accuracy and clear communication directly shape patient experience. I’m comfortable being the first point of contact for patients, families, physicians, and staff, and I take pride in handling every interaction with professionalism and compassion.

In my most recent role, I registered patients and maintained accurate demographic, insurance, and medical information in electronic health records, while verifying insurance eligibility and collecting required documentation to support the revenue cycle process. I also handled check-in, check-out, and appointment scheduling, ensuring the integrity of patient registration and access workflows so care could move forward smoothly.

Before that, I developed strong customer-facing and support skills across healthcare-adjacent and service environments, including resident care and dining operations. As a Resident Care Aid, I supported daily living needs, monitored and recorded vital signs, maintained safe and clean environments, and responded to emergencies by following established protocols.

I’ve also built leadership and empathy through Resident Assistant and teaching experience, where I created safe, inclusive environments, supported others through difficult situations, and maintained clear documentation. Whether I’m coordinating schedules, resolving questions, or supporting a team, I aim to bring accuracy, respect, and reliability to every task.

Experience

Work history, roles, and key accomplishments

Patient Access Specialist

Monument Health

Feb 2026 - Jun 2026 (4 months)

Served as the first point of contact for patients, families, physicians, and staff, registering patients and maintaining accurate demographic and insurance information in electronic health records. Verified insurance eligibility, supported check-in/check-out and appointment scheduling, and ensured HIPAA-compliant, confidential access processes.

Patient Registration Electronic Health Records (EHR)Appointment Scheduling HIPAA compliance Customer Service Front Desk Operations Revenue Cycle Support Confidentiality

Resident Assistant

Black Hills State University

Aug 2025 - Feb 2026 (6 months)

Provided support in a university residence hall by building relationships with students and serving as a resource for academic, personal, and campus-related concerns. Enforced housing policies, responded to emergencies per protocol, mediated resident conflicts, and maintained documentation while coordinating with Residence Life staff.

Student Support Emergency Response Resident Safety Rounds Confidentiality

Teacher, Kids Club Kids

Kids Club Kids

Sep 2024 - Oct 2025 (1 year 1 month)

Led extracurricular clubs and sports activities to encourage student engagement beyond the classroom. Developed and facilitated educational and enrichment programs, provided individualized homework support, and managed behavior using positive reinforcement while creating a safe, inclusive learning environment.

After School Program Facilitation Homework Support Behavior Management Positive Reinforcement Physical Activity Planning Communication Skills Inclusive Learning Environment

Resident Care Aid

The Village At Skyline Pines

Jun 2025 - Aug 2025 (2 months)

Provided compassionate support to residents in a residential care facility by assisting with daily living needs and maintaining a clean, safe environment. Monitored and recorded vital signs, offered emotional support, and responded to emergencies according to established protocols.

Monitoring Vital Signs Documentation Protocol Based Care

Server

Ruby Tuesday

Jul 2024 - Jun 2025 (11 months)

Provided friendly, efficient guest service in a fast-paced restaurant environment by taking and entering orders and coordinating with kitchen staff for timely delivery. Handled customer questions and complaints, processed payments accurately, maintained dining area cleanliness, and supported smooth operations during high-volume shifts.

Order Taking Kitchen Coordination Guest Service Upselling Payment Processing Team Coordination

Server Assistant

Tally's Silver Spoon

Aug 2023 - Apr 2024 (8 months)

Supported front-of-house operations by clearing and resetting tables, stocking dining supplies, and coordinating table turnovers with hosts and managers. Assisted with online and phone orders, handled guest requests, escalated issues to management, and helped the bartender with bar-area dishes.

Table Reset And Bussing Dish Handling And Cleaning Support Guest Management Escalation Management Team Coordination