Open to opportunities

MacKayla Baker

@mackaylabaker

Certified Medical Administrative Assistant specializing in high-accuracy EHR intake, HIPAA compliance, and patient flow improvement.

United States

Message

What I'm looking for

I’m looking for a medical administrative role where I can run accurate patient intake, keep EHR documentation compliant, and improve patient flow. I want a fast-paced team that values precision, communication, and measurable efficiency.

I’m a Certified Medical Administrative Assistant with 1 year of direct experience and 3 years in healthcare settings. I’m known for managing patient intake, maintaining accurate records, and supporting clinical teams in fast-paced environments with a strong compliance mindset.

In my current role at Kymera Independent Physician, I support a Hematologist/Oncologist with patient care coordination. I room 20+ patients daily, record vitals, update medication/pharmacy information in EHR, and transcribe physician orders with 98% accuracy—helping reduce patient wait times by 15% through streamlined intake processes.

Previously, at Artesia General Hospital I registered 100+ patients weekly across Surgical, Laboratory, Radiology, and ER workflows, improving billing accuracy by 20% through insurance verification and copay processing, and reducing registration errors by 25% via stronger EHR data entry. I also reduced insurance claim rejections by 30% in the ER while supporting documentation accuracy, and I supervised 16 staff members. Outside healthcare, I bring classroom and resident support experience through substitute teaching and residential advising, and I’m currently pursuing a bachelor’s degree.

Experience

Work history, roles, and key accomplishments

Current

Certified Medical Admin Assistant

Current

Kymera Independent Physician

Aug 2024 - Present (1 year 9 months)

Coordinated hematology/oncology patient care by rooming 20+ patients daily, documenting vitals, and updating medication/pharmacy details in the EHR. Transcribed physician orders with 98% accuracy and reduced patient wait times by 15% through streamlined intake.

Patient Intake EHR Vital Signs Medication Reconciliation Medical Transcription HIPAA compliance Insurance Processing

Patient Access Representative

Artesia General Hospital

Aug 2023 - Aug 2024 (1 year)

Registered 100+ patients per week across surgical, laboratory, radiology, and ER departments, ensuring accurate EHR documentation. Verified insurance and processed copayments, improving billing accuracy by 20% and reducing registration errors by 25%.

Patient Registration Insurance Verification Patient Intake Administrative Documentation Claim Readiness

Patient Access Representative

Comanche County Memorial Hospital

Mar 2023 - Jul 2023 (4 months)

Registered ~60 ER patients per shift while maintaining accurate EHR documentation. Reduced insurance claim rejections by 30% through precise data entry and supervised 16 staff members to improve team workflow efficiency.

Emergency Department Registration EHR Claim Rejections Patient Intake HIPAA compliance Team Supervision Workflow Optimization Administrative Problem Solving

Substitute Teacher

Roswell Independent School District

Dec 2021 - Jan 2023 (1 year 1 month)

Managed classrooms of 20–30 students, ensuring curriculum continuity during long-term assignments. Created lesson plans that improved student engagement and supported students with autism and behavioral challenges.

Classroom Management Lesson planning Student Engagement Curriculum Continuity Communication Student supervision Documentation

Residential Advisor

Distinction LLC

Sep 2021 - Dec 2021 (3 months)

Oversaw routines for 30+ dorm residents by enforcing cleanliness and time management. Mentored residents to improve punctuality by 40% and conducted room inspections for weekend pass approvals.

Dorm Routines Cleanliness Enforcement Time Management Mentoring Punctuality Policy Enforcement Student Support Communication

Personal Caregiver

Private Care

Jan 2018 - Jan 2021 (3 years)

Provided daily hygiene and mobility support to enhance client independence and safety. Reduced fall risk through attentive care and achieved 100% client satisfaction through consistent, compassionate service.

Personal Care Mobility Client Independence Support Risk reduction

Education

Degrees, certifications, and relevant coursework

New Mexico State University

Activities and societies: Opportunity Scholarship; Crimson Scholar; Honor Society member.

Currently pursuing a bachelor’s degree with 75 credits completed at New Mexico State University. Opportunity Scholarship recipient, Crimson Scholar, and Honor Society member.