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Isabella Romero

@isabellaromero

I deliver customer service, restaurant operations, and team coordination in fast-paced environments.

United States
Message

What I'm looking for

I'm seeking a customer service or call center role where I can use my communication, problem-solving, organization, and customer relationship skills to provide a high-quality experience.

At Casa Romero, I welcome customers, manage reservations and parties of up to 40 guests, and help create a smooth dining experience.

I handle checkout, cash and credit card payments, food orders, customer inquiries, and reservations by phone while maintaining accuracy, presentation, and customer satisfaction. I also manage food inventory, optimize online activity, and maintain the restaurant website to keep customers informed.

I support team development, delegate tasks, and build positive relationships with customers, colleagues, and industry professionals. I'm seeking a customer service or call center role where I can bring my communication, problem-solving, and organizational skills.

Experience

Work history, roles, and key accomplishments

CR
Current

Manager / Hostess

Casa Romero

Sep 2022 - Present (3 years 11 months)

Welcome customers with a positive and friendly demeanor, creating an inviting environment upon arrival. Consistently provide excellent customer service and ensure customer satisfaction.

Education

Degrees, certifications, and relevant coursework

Southern Illinois University Edwardsville logoSE

Southern Illinois University Edwardsville

Bachelor of Science, Psychology

Pursuing a Bachelor of Science in Psychology with a minor in Forensic Sciences, expected to graduate in December 2026.

Lewis and Clark Community College logoLC

Lewis and Clark Community College

Associate in Arts, General Studies

Earned an Associate in Arts degree in December 2024.

Tech stack

Software and tools used professionally

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