Open to opportunities

Keliah Walker

@keliahwalker

Customer-focused hospitality professional with 5 years’ experience—delivering service excellence and resolving issues fast.

United States

Message

What I'm looking for

I’m looking to transition into a role where I can use my customer-service, communication, and problem-solving skills to build new relationships and ensure customer satisfaction. I’m especially motivated by fast, supportive teams and clear ownership of service outcomes.

I’m a customer-focused hospitality professional with 5 years of experience in fast-paced environments. I bring strong communication and problem-solving skills to deliver high-quality service and resolve concerns promptly while keeping customer satisfaction at the center of every shift.

In my current Server/Hostess role at IHOP, I handle guest complaints professionally, manage multiple tables during peak hours, and communicate effectively with kitchen staff to support accurate, timely meal delivery. I’ve also built solid customer service skills across roles at Papa John’s, McDonald’s, and Waffle House—answering inquiries, taking orders, processing payments, and maintaining clean, well-organized work areas.

I’ve added leadership and operational strength through roles such as Shift Lead at Golden Corral and Manager at Taco Bell. I’ve trained and mentored employees, supported store opening/closing and cash balancing, resolved staff conflicts by actively listening, and monitored performance to identify areas for improvement while controlling costs and maintaining standards.

Experience

Work history, roles, and key accomplishments

Current

Server/Hostess

Current

IHOP

Oct 2024 - Present (1 year 7 months)

Resolved guest complaints promptly and provided personalized service during peak hours. Coordinated with kitchen staff to ensure accurate order preparation and timely meal delivery.

Guest Service Complaint Resolution Kitchen Communication Multitasking Personalized Services Customer Satisfaction

In-Store Worker

Papa John's

Sep 2023 - Sep 2024 (1 year)

Maintained a clean, organized store by stocking shelves and ensuring proper product display. Responded to customer questions about availability, pricing, and promotions while supporting smooth operations during busy periods.

Retail Operations Store Cleanliness Product Promotion Team Collaboration

Crew Member

McDonald's

Feb 2023 - Jun 2023 (4 months)

Worked front counter and drive-thru, taking orders, preparing meals, and collecting payment. Delivered friendly customer service while working effectively with teammates and accepting coaching from management.

Order Taking Food Preparation Payment Processing Customer Service Teamwork Communication Quality Standards

Waitress

Waffle House

Oct 2022 - Feb 2023 (4 months)

Provided calm, high-quality service during busy shifts and managed customer needs with timely table check-ins. Processed payments, maintained clean server areas, and promoted specials to support referrals and walk-in business.

Customer Satisfaction Payment Processing Cash Drawer Accuracy Cleanliness And Restocking Menu Knowledge

Shift Lead

Golden Corral

Feb 2021 - Oct 2021 (8 months)

Led daily opening/closing procedures and balanced tills while training and delegating tasks to new employees. Resolved customer questions and complaints and maintained organized, clean production areas to support service and quality.

Employee Training Delegators Mentoring POS Transaction Support Operational Support

Manager

Taco Bell

Jun 2020 - Feb 2021 (8 months)

Managed and motivated employees to meet daily expectations while maintaining a professional, safe environment. Resolved staff conflicts, cross-trained team members, onboarded new hires, monitored performance, and controlled costs within budget.

Team Management Conflict Resolution Cross Training Onboarding Budgeting Performance Monitoring Operational Management Leadership