Keliah Walker
@keliahwalker
Customer-focused hospitality professional with 5 years’ experience—delivering service excellence and resolving issues fast.
What I'm looking for
I’m a customer-focused hospitality professional with 5 years of experience in fast-paced environments. I bring strong communication and problem-solving skills to deliver high-quality service and resolve concerns promptly while keeping customer satisfaction at the center of every shift.
In my current Server/Hostess role at IHOP, I handle guest complaints professionally, manage multiple tables during peak hours, and communicate effectively with kitchen staff to support accurate, timely meal delivery. I’ve also built solid customer service skills across roles at Papa John’s, McDonald’s, and Waffle House—answering inquiries, taking orders, processing payments, and maintaining clean, well-organized work areas.
I’ve added leadership and operational strength through roles such as Shift Lead at Golden Corral and Manager at Taco Bell. I’ve trained and mentored employees, supported store opening/closing and cash balancing, resolved staff conflicts by actively listening, and monitored performance to identify areas for improvement while controlling costs and maintaining standards.
Experience
Work history, roles, and key accomplishments
Server/Hostess
IHOP
Oct 2024 - Present (1 year 7 months)
Resolved guest complaints promptly and provided personalized service during peak hours. Coordinated with kitchen staff to ensure accurate order preparation and timely meal delivery.
In-Store Worker
Papa John's
Sep 2023 - Sep 2024 (1 year)
Maintained a clean, organized store by stocking shelves and ensuring proper product display. Responded to customer questions about availability, pricing, and promotions while supporting smooth operations during busy periods.
Crew Member
McDonald's
Feb 2023 - Jun 2023 (4 months)
Worked front counter and drive-thru, taking orders, preparing meals, and collecting payment. Delivered friendly customer service while working effectively with teammates and accepting coaching from management.
Waitress
Waffle House
Oct 2022 - Feb 2023 (4 months)
Provided calm, high-quality service during busy shifts and managed customer needs with timely table check-ins. Processed payments, maintained clean server areas, and promoted specials to support referrals and walk-in business.
Shift Lead
Golden Corral
Feb 2021 - Oct 2021 (8 months)
Led daily opening/closing procedures and balanced tills while training and delegating tasks to new employees. Resolved customer questions and complaints and maintained organized, clean production areas to support service and quality.
Manager
Taco Bell
Jun 2020 - Feb 2021 (8 months)
Managed and motivated employees to meet daily expectations while maintaining a professional, safe environment. Resolved staff conflicts, cross-trained team members, onboarded new hires, monitored performance, and controlled costs within budget.
Education
Degrees, certifications, and relevant coursework
Southern New Hampshire University
Bachelor of Arts
2024 -
Pursuing a Bachelor of Arts degree at Southern New Hampshire University starting June 2024.
Calhoun Technical College
GED
2020 -
Completed GED coursework at Calhoun Technical College from January 2020 to March 2020.
Availability
Location
Authorized to work in
Job categories
Skills
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