Open to opportunities

Isaac Solomon

@isaacsolomon

Message

I improve customer support operations through empathetic service, CRM management, and data reporting.

Nigeria

Message

What I'm looking for

I'm looking for a customer support or operations role where I can improve customer experiences, manage CRM and reporting workflows, resolve issues empathetically, and contribute to process improvement in a performance-driven team.

I'm delivering professional, empathetic support at Yannis Group through phone, email, and live chat while maintaining accurate patient records and escalating complex issues through established protocols.

At CrediSure Financial Technologies, I analyzed customer financial data, built dashboards that improved reporting efficiency by 25%, and maintained 99% accuracy across customer records. I partnered with support teams to identify recurring client issues and recommend process improvements.

Previously, I managed relationships with more than 50 active clients at Imperial Gym Center, improving retention by 30% through follow-ups, complaint resolution, and performance tracking.

My background combines customer support, sales, data analysis, reporting, and remote collaboration. I use tools including Zendesk, Freshdesk, Intercom, HubSpot CRM, Salesforce, Excel, Power BI, Slack, Trello, and Asana to support efficient, customer-first operations.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Yannis Group

Aug 2025 - Present (1 year)

Delivered professional and empathetic support to patients via phone, email, and live chat. Maintained accurate record-keeping and escalated complex inquiries following established protocols.

Customer Support Record keeping Escalation Management

Data Analyst

CrediSure Financial Technologies Ltd

Jan 2025 - Jun 2025 (5 months)

Analyzed customer financial data to support operational and customer service decisions. Developed dashboards that improved reporting efficiency by 25% and maintained 99% data accuracy across customer records.

Data Analysis Dashboard Development Reporting Customer Service Process Improvement

Gym Instructor / Customer Engagement Specialist

Imperial Gym Center

Jan 2017 - Dec 2022 (5 years 11 months)

Managed relationships with 50+ active clients, improving retention by 30%. Resolved client complaints promptly and maintained accurate customer records and performance tracking.

Customer Relationship Management Customer Retention Complaint Resolution Record keeping

Data Analyst Intern / Assistant

Christ Mercy Land Ministry

Aug 2021 - Sep 2022 (1 year 1 month)

Collected, organized, and analyzed operational data for reporting. Improved internal reporting turnaround time by 20% and supported interdepartmental communication through structured documentation.

Data Collection Data Analysis Reporting Documentation

Sales & Customer Support Representative

Celtel Nigeria

Jan 2009 - Dec 2010 (1 year 11 months)

Assisted customers with product inquiries and service issues. Identified client needs and recommended suitable solutions, contributing to meeting monthly sales and service targets.

Customer Support Sales Problem Solving