Oluwakemi User
@oluwakemiuser
I resolve customer issues and strengthen client operations through CRM, onboarding, and data-driven support.
NigeriaWhat I'm looking for
I've supported guests at Becfom Hotel and clients at Leel Real Estate Company, resolving inquiries, complaints, and service issues with clear communication and care.
At Leel Real Estate Company, I handled escalated support through email and live chat, maintained an 80%+ CSAT score, and resolved 85% of issues on first contact. I also onboarded 10+ new clients monthly through Zoom and Google Meet.
I'm experienced in keeping client records accurate in HubSpot CRM, improving data accuracy across internal teams by 20%.
Alongside customer operations, I'm building data analytics skills in Excel, SQL, data visualization, and analysis. My Philosophy degree has strengthened my logical reasoning, critical thinking, and approach to complex problem-solving.
Experience
Work history, roles, and key accomplishments
Administrative Support/Volunteer
Support and Help Outpatient Foundation
Jan 2026 - Jun 2026 (5 months)
Managed front desk operations including greeting visitors and handling inquiries. Coordinated appointments and maintained an organized filing system.
Client Relationship and Operations Associate
Leel Real Estate Company
Jan 2024 - Jan 2026 (2 years)
Handled escalated customer complaints via email and live chat, maintaining an 80%+ Customer Satisfaction (CSAT) score and resolving 85% of issues on first contact. Guided 10+ new clients monthly through remote onboarding sessions via Zoom/Google Meet, ensuring smooth product adoption and high initial satisfaction.
Customer Service Representative
Becfom Hotel
Jan 2023 - Dec 2024 (1 year 11 months)
Provided exceptional customer service, addressing inquiries and resolving complaints efficiently. Implemented feedback mechanisms to improve guest satisfaction and service delivery.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Bachelor of Arts, Philosophy
2018 - 2024
Grade: Second class lower
Graduated with a focus on critical thinking, ethical service, and effective communication.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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