Open to opportunities

Isaac Flores

@isaacflores

Message

Dedicated supervisor with a strong commitment to customer satisfaction.

Philippines

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

Throughout my career, I have consistently demonstrated a commitment to excellence and a strong work ethic. As an Airline Ambassador, I excelled in delivering outstanding customer service, achieving and maintaining high Customer Satisfaction (CSAT) and Quality Assurance (QA) scores. This role honed my skills in client interaction and problem-solving.

In a significant career development, I was promoted to a supervisory role due to my demonstrated capability and dedication. This position presented its own set of challenges, requiring me to take on a labor-intensive workload. Despite the demands, I embraced the responsibilities with determination, significantly contributing to my growth. These experiences have shaped me into a highly work-oriented and diligent professional, prepared to tackle complex tasks and lead with confidence.

Experience

Work history, roles, and key accomplishments

Current

Supervisor

Current

Grad Pro Studios Photography Inc.

Oct 2023 - Present (1 year 10 months)

Oversee daily studio operations, manage and support the photography team, ensure high-quality client service, and maintain equipment. Handle scheduling, resolve issues, and collaborate with management to enhance studio performance.

Team Management Client Services Equipment Maintenance Scheduling Problem Solving Photography

Airline Ambassador

ContactPoint360

Jan 2023 - Present (2 years 7 months)

Assisted passengers with check-in and boarding, addressed inquiries, and resolved issues to ensure a smooth travel experience. Provided information on flight schedules and company policies, working to enhance overall customer satisfaction.

Customer Service Flight Information Customer Satisfaction

Home-Based Connect Staff/Photographer

Snow World Cebu

Apr 2022 - Present (3 years 4 months)

Assisted guests, ensured their safety, and managed their visit. Captured memorable moments through photography, providing guests with high-quality photos to remember their experience.

Guest Assistance Photography Photo Editing Customer Experience Event Photography Guest assistance

Education

Degrees, certifications, and relevant coursework

Talisay City College

Bachelor of Physical Education, Physical Education

2023 -

Currently studying Education Major in Physical Education at Talisay City College. This program focuses on developing skills and knowledge in physical education, preparing for a career in teaching or related fields.

Lawaan National Highschool

TVL - ICT Major in Animation, ICT - Animation

2019 - 2021

Graduated from Lawaan National Highschool with a specialization in ICT - Animation. Completed studies with honors, demonstrating a strong commitment to excellence in the field.