Open to opportunities

Alquasim Fadlallah

@alquasimfadlallah

Message

Committed team leader with over a decade of experience.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to lead teams, foster collaboration, and drive customer satisfaction.

I am a dedicated team leader with more than ten years of experience in guiding teams to deliver exceptional customer service. My journey has equipped me with the ability to inspire and motivate my team through strategic problem-solving and fostering a collaborative environment. I believe that a supportive atmosphere not only enhances team performance but also leads to exceeding customer satisfaction goals.

Throughout my career, I have held various leadership roles, including my current position as a Team Leader in Content Moderation at Enshored, Inc. I have also served as a Maintenance Team Leader at Afni, Inc., where I focused on coaching and mentorship to help my team achieve common goals and exceed key performance indicators. My commitment to excellence and my customer-centric mindset have been instrumental in driving success in every role I have undertaken.

Experience

Work history, roles, and key accomplishments

Current

Team Leader

Current

Enshored, Inc.

Jul 2024 - Present (11 months)

As a Team Leader in Content Moderation, I supervise and guide my team to deliver exceptional customer service. I focus on strategic problem-solving and fostering a collaborative environment to exceed customer satisfaction goals.

Team Leadership Customer Service Content Moderation Strategic Problem Solving Team Collaboration Performance Management Communication Coaching Critical Thinking

Maintenance Team Leader

Afni, Inc.

Jan 2021 - Jul 2024 (3 years 6 months)

Led a maintenance team to ensure operational efficiency and high-quality service delivery. Focused on coaching team members and managing resources effectively to meet company objectives.

Team Leadership Coaching Resource Management Customer Satisfaction Performance Metrics Communication Problem Solving Crisis Management

Subject Matter Expert

Afni, Inc.

Jan 2018 - Feb 2020 (2 years 1 month)

Served as a Subject Matter Expert, providing guidance and support to team members while ensuring adherence to quality standards and customer satisfaction metrics.

Subject Matter Expertise Quality Assurance Customer Satisfaction Communication Training Problem Solving Performance Metrics Coaching Leadership

Customer Service Representative

Lagro High School

Jan 2017 - Jan 2018 (1 year)

Provided excellent customer service by addressing inquiries and resolving issues effectively. Developed strong communication skills while interacting with diverse customers.

Customer Service Communication Problem Solving Interpersonal Skills Conflict Resolution Time Management Teamwork Detail Oriented Technical Support

Back Office and Data Entry Specialist

Alorica

Mar 2014 - Jul 2016 (2 years 4 months)

Managed back office operations and data entry tasks, ensuring accuracy and efficiency in processing information. Developed strong organizational skills and attention to detail.

Data Entry Back Office Operations Organizational Skills Attention To Detail Time Management Communication Problem Solving Technical Skills Team Collaboration

Aircraft Maintenance Technician

World Aviation Corporation

May 2013 - Jan 2014 (8 months)

Performed maintenance and repair tasks on aircraft, ensuring compliance with safety regulations and standards. Developed critical thinking skills to address technical challenges.