MDMichaella Dequito
@michaelladequito
Dynamic advocate with expertise in customer service and coaching.
PhilippinesWhat I'm looking for
I am a multi-talented professional with a strong commitment to delivering high-quality results. My experience as an Advocate at Optum Global Solutions has honed my skills in resolving customer complaints and issues efficiently, ensuring customer satisfaction while meeting performance metrics. I thrive in high-pressure situations, where my ability to listen and address concerns has made a significant impact.
In my role as an Advocate Coach, I have taken on the responsibility of monitoring new hires' performance, providing personalized feedback, and developing targeted action plans to enhance their skills. My dedication to fostering a supportive learning environment has not only improved individual performance but has also contributed to the overall success of our team.
Experience
Work history, roles, and key accomplishments
Advocate Coach
Optum Global Solutions (United Healthcare)
Jan 2023 - Dec 2025 (2 years 11 months)
Monitored the performance of new hires to pinpoint areas for improvement and recognize their performance. Provided personalized feedback, set performance goals, and developed targeted action plans to enhance skills. Performed quality assessments, listening to recorded calls, and reviewing written communication to provide constructive feedback.
Advocate Coach
Optum Global Solutions (United Healthcare)
Jan 2023 - Dec 2025 (2 years 11 months)
Monitored the performance of new hires to pinpoint areas for improvement and recognize their performance. Provided personalized feedback, set performance goals, and developed targeted action plans to enhance skills.
Advocate
Optum Global Solutions (United Healthcare)
Jan 2023 - Dec 2023 (11 months)
Resolved customer complaints and issues in a timely and professional manner. Met or exceeded performance metrics such as release rate, resolution rate, and customer satisfaction scores.
Advocate
Optum Global Solutions (United Healthcare)
Jan 2023 - Dec 2023 (11 months)
Resolved customer complaints and issues in a timely and professional manner. Met or exceeded performance metrics such as release rate, resolution rate, and customer satisfaction scores.
Freelance Photographer
Kamay ni Hesus Healing Church
Jan 2021 - Dec 2023 (2 years 11 months)
Created graphics for online and offline layouts. Edited pictorial photos for customers and social media posts.
Freelance Photographer
Kamay ni Hesus Healing Church
Jan 2021 - Dec 2023 (2 years 11 months)
Created graphics for online and offline layouts. Edited pictorial photos for customers and social media posts.
Education
Degrees, certifications, and relevant coursework
Southern Luzon State University
Bachelor of Science in Agriculture, Agriculture
Completed a comprehensive curriculum in agricultural sciences. Gained knowledge in crop production, animal husbandry, and sustainable farming practices.
STI College Santa Cruz
Senior High School Diploma, General Academics
Undertook a rigorous senior high school program. Developed foundational knowledge across various academic disciplines.
PGMNHS
High School Diploma, General Studies
Completed secondary education, building a strong academic foundation. Engaged in core subjects and extracurricular activities.
PEL-2
Elementary School Certificate, General Education
Completed primary education, focusing on fundamental academic skills. Developed basic literacy and numeracy.
Southern Luzon State University
BS Agriculture, Agriculture
Studied agricultural sciences at Southern Luzon State University from 2018 to 2023. Gained knowledge in various aspects of agriculture.
STI College Sta. Cruz
Senior Highschool
Completed Senior Highschool at STI College Sta. Cruz from 2016 to 2018. Developed foundational knowledge and skills during this period.
PGMNHS
Highschool
Attended PGMNHS for Highschool from 2012 to 2016. Acquired general education during these years.
PEL-2
Elementary
Completed Elementary education at PEL-2 from 2006 to 2012. Gained fundamental education during this period.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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