VT

Open to opportunities

Vincenio Teves

@vincenioteves

I lead customer service teams to improve satisfaction and performance.

What I'm looking for

I'm looking for a role where I can lead teams, strengthen customer satisfaction, support employee growth, and contribute with responsibility, excellence, and commitment to customer welfare.

I've led customer service operations at Convergys, iQOR Philippines, and JP Morgan Chase, helping teams deliver strong customer outcomes across voice and chat support.

As a Team Leader and Supervisor, I earned Best Team Leader recognition at Convergys in 2015 and 2016 and helped teams achieve Best Team CSAT/FCR awards at iQOR Philippines in 2017 and 2018.

I'm committed to responsibility, excellence, customer welfare, and helping employees grow professionally and personally.

Experience

Work history, roles, and key accomplishments

WI

Junior Supervisor

White Gold Club Inc

Mar 2001 - Apr 2003 (2 years 1 month)

Supervised operations at White Gold Club Inc, ensuring smooth daily activities and team performance.

Education

Degrees, certifications, and relevant coursework

UV

University of the Visayas

Bachelor of Science in Business Administration, Business Administration

1998 - 2002

Pursued a Bachelor of Science in Business Administration with a major in Management.

PC

Pilgrim Christian College

High School Diploma, High School

1993 - 1997

Completed secondary education at Pilgrim Christian College.

NS

North City Central School

Elementary School, Elementary Education

1992 - 1993

Attended primary education at North City Central School.

Tech stack

Software and tools used professionally

Effect

Get matched with your dream remote job

Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!