Irshad User
@irshaduser
I coordinate Amazon programs, strengthen SOP governance, and improve quality and fraud-risk operations.
IndiaWhat I'm looking for
At Amazon, I coordinate cross-functional programs across 13 regions in NA, EU, and MENA, supporting a 120-member operational team through program metrics, stakeholder alignment, KPI reporting, and process governance.
I've sustained 99.3% personal quality accuracy, helped improve program quality from 95% to 99%, and reduced repeat operational contacts by 20% through SOP redesign. I also audit customer documents and IDs, analyze fraud trends, and turn findings into process decisions and awareness sessions.
I build Excel data visualizations and VBA automations for reporting, SLA tracking, and recurring communications, reducing SME processing time from 80 minutes to 60–65 minutes per task. I enjoy making operations more consistent, visible, and efficient through practical analysis, training, and cross-functional collaboration.
Experience
Work history, roles, and key accomplishments
Coordinating cross-functional programs across 13 regions, owning program metrics and reporting, and driving SOP governance. Built VBA macros to automate reporting and reduce processing time.
Maintained 99.3% quality score, audited documents for policy compliance, and analyzed trends to reduce fraud patterns. Led engagement initiatives that increased productivity by 20%.
Education
Degrees, certifications, and relevant coursework
Jawaharlal Nehru Technological University
Bachelor of Technology, Computer Science
2018 - 2022
Pursued a Bachelor of Technology in Computer Science from 2018 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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