Open to opportunities

Anvitha User

@anvithauser1

Quality operations and audit leader using data-driven governance to improve resolve rates, compliance, and team performance.

India

Message

What I'm looking for

I’m looking to drive operational excellence through quality governance, audits, and data-driven process improvement—partnering cross-functionally to reduce defects, improve resolve/turnaround time, and develop high-performing teams.

I’m an Operations and Quality Management professional with 9+ years of experience driving operational excellence, performance management, quality governance, and business process improvement within Amazon’s Selling Partner Support ecosystem. I lead audits, performance reviews, compliance programs, training initiatives, and operational reporting, with a strong focus on measurable quality and productivity outcomes.

As an SPS Quality Program Operation Specialist (L4), I’ve served as Team Lead for 8–12 associates, coaching and mentoring to improve team metrics by 15%. I lead high-risk case escalations, operational governance and performance monitoring across workflows, and partner with managers, SMEs, and stakeholders to reduce turnaround time for high-risk escalations by 25%.

I also executed and scaled audit programs (200+ audits/month) with 98% SLA adherence, driving RCA and data analysis to improve transaction quality and seller experience. Through calibration sessions (95%+ alignment), corrective action programs, and continuous SOP governance, I’ve improved quality, audit accuracy (12–18%), and case outcomes such as reducing case reopen rates by 15% within 4 months.

Experience

Work history, roles, and key accomplishments

SPS Quality Program Op Specialist

Amazon Development Centre India

Jul 2024 - Mar 2026 (1 year 8 months)

Led a team of 8–12 associates, providing coaching and performance mentoring that improved team metrics by 15%. Owned quality governance and escalations, including 100+ GEMBA audits monthly, improving audit accuracy by 12–18% and reducing critical issue turnaround time by 25%.

Quality Assurance Process Management Audit and Compliance Escalation Management Performance Monitoring Data Analysis Operational Reporting Coaching And Development Metrics Payments Disputes Account Management

SPS Quality Auditor

Amazon Development Centre India

Aug 2021 - Jul 2024 (2 years 11 months)

Executed and scaled audit programs with 200+ audits/month and maintained 98% SLA adherence. Conducted RCA and analytics to improve transaction quality, delivered calibration sessions (95%+ alignment), and supported corrective action plans and training processes.

Audit and Compliance Quality Assurance Process Management Root Cause Analysis Data Analysis And Reporting Calibration SLA Training Materials Associate Productivity performance reporting

SPS Associate Advisor

Amazon Development Centre India

Nov 2020 - Aug 2021 (9 months)

Served as an escalation point of contact (Andon) for critical operational issues, ensuring timely resolution and stakeholder communication. Supported floor operations with real-time monitoring and governance, and performed quality audits and compliance reviews with coaching and KPI reporting to drive operational improvements.

Escalation Management Operational Governance Monitoring Quality Audits Compliance Review Coaching And Training KPI Reporting performance reporting Customer Experience

SPS Associate & Mentor

Amazon Development Centre India

Jan 2017 - Nov 2020 (3 years 10 months)

Managed end-to-end vendor lifecycle operations including account and catalog management, purchase orders, inventory management, payments, logistics coordination, and issue resolution. Specialized in chargeback management and operational governance, and mentored and onboarded 20+ associates to improve ramp-up effectiveness and performance readiness.