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Dakshinamoorthy User

@dakshinamoorthyravi

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Program manager driving data-driven quality, automation, and analytics to improve operational performance.

India

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What I'm looking for

I seek a data-driven operations role where I can lead quality and automation initiatives, scale audit frameworks, and drive measurable performance improvements.

I am a program manager with 7+ years of experience building analytics-driven quality programs and automation at scale. I combine SQL, Python, and workflow automation to translate business problems into measurable data solutions.

At Amazon, I led large operational programs across regions, built real-time dashboards and data pipelines, and implemented audit automation and guardrails that materially reduced defects and manual effort. My work delivered measurable improvements in defect rates, throughput, and cost efficiency.

I have implemented AI audit validation, stratified auditing models, and standardized SOPs that scaled capacity and improved reporting consistency. I prioritize instrumentation, KPI modeling, and proactive anomaly detection to reduce customer friction and improve quality.

I pursue continuous process improvement using Lean Six Sigma principles, mentor teams, and drive cross-functional stakeholder alignment to ensure sustainable impact and scalable operations.

Experience

Work history, roles, and key accomplishments

Current

Program Manager I

Current

Amazon

Jun 2024 - Present (1 year 8 months)

Owns data-driven quality strategy for NA ROC programs, built AI audit validation and automation pipelines that reduced manual headcount and improved defect rates (e.g., 2590 bps reduction) while scaling audit capacity and lowering feedback resolution time.

Program Management Data & Analytics SQL JavaScript Workflow Automation Dashboards QA Strategy AWS Process Improvement

Program Manager I

Amazon

Oct 2023 - Jun 2024 (8 months)

Managed a $6M+ operational program across four regions, built real-time dashboards and automated ingestion workflows to improve ASR performance (970 bps) and reduce average handling time from 137s to 20s.

Program Management Dashboarding SQL Workflow Automation LLM Task Delivery

Customer Data Analyst

Amazon

Apr 2022 - Oct 2023 (1 year 6 months)

Built real-time dashboards and conducted deep-dive analytics that improved customer model performance by 2.7% and resolved delivery gaps improving performance by 1500 bps while supporting labeling workflow creation.

Data Analysis SQL Dashboarding Data Visualization Workflow Design Labeling Root Cause Analysis

Machine Learning Data Associate

Amazon

Jun 2018 - Mar 2022 (3 years 9 months)

Managed workforce analytics for high-volume SLAs (250K weekly), automated labeling workflows reducing handling time by 48%, and created KPI reporting and quality knowledge systems that improved metrics by 540 bps.

Workforce Analytics Automation Labeling KPIs Quality Assurance Training