Looking for a fast-paced, remote-first team where I can own end-to-end post-sales growth (onboarding, retention, expansion, churn reduction) for a high-value international B2B portfolio. I build data-driven CS strategies using health scoring, QBRs, automation, partner cross-functionally, and lead diverse Account Management/Customer Success teams across EMEA, NAM, APAC markets
IR
Looking for a job
Irina Rotenberg
@irinarotenberg
Head of CS & Account Management, building Post-Sales Functions, driving retention, NRR, GRR, churn reduction
IsraelWhat I'm looking for
I’m a commercially driven post-sales leader with 12+ years building and scaling Customer Success, Key Account Management motions in high-growth B2B SaaS, Fintech, data-driven platform environments. I’ve delivered 95% retention, 115% NRR, 20–30% churn reduction by owning the full lifecycle including onboarding, adoption, renewals, and expansions—through structured playbooks, KPI frameworks, and customer health scoring.
Across enterprise and mid-market portfolios, I translate customer insights into measurable outcomes by partnering with Product, Engineering, Finance, Sales teams. I build teams and operating rhythms that keep ownership data-driven (including QBRs, performance dashboards, AI-driven CS automation). I’ve led initiatives that improved retention by 30%, reduced churn risk by 20–25%, while strengthening expansion pipelines and long-term C-level relationships
Experience
Work history, roles, and key accomplishments
OS
Current
Team Manager, Global Account
Organic Media Solutions
Jun 2024 - Present (2 years)
Built and scaled post-sales lifecycle playbooks (onboarding, adoption, renewals, expansions) with health scoring and AI automation, driving a 30% retention uplift and 15% renewal growth within 12 months. Led a global team of 10 and reduced churn risk by 20–25% through churn prediction workflows and personalized engagement triggers.
ZT
Senior Global Account Manager
Zoomd Technologies
Jun 2023 - May 2024 (11 months)
Owned end-to-end post-sales for a high-value B2B SaaS portfolio, achieving 95% retention and CSAT consistently above target. Delivered $500K–$1M/month expansion pipeline and reduced churn by 20% by running QBRs, building success plans, and implementing proactive churn mitigation frameworks.
TA
Global Account Team Manager
Tango
Aug 2020 - May 2023 (2 years 9 months)
Led and scaled a global team of 15 Key Account Managers across EMEA/NAM/APAC, improving team productivity by 25% through coaching, hiring, and KPI-driven execution. Built onboarding and health scoring models using Tableau/Looker, delivering 115% NRR, 95% GRR, and ~15% portfolio revenue growth while reducing TTV by 20%.
VF
Regional Director, Sales and CS
VTB Fin-tech
Oct 2014 - Jul 2020 (5 years 9 months)
Owned a $250M enterprise portfolio across CIS markets, delivering 95% retention and $15M annual expansion revenue through structured lifecycle management and C-level relationships. Built a proactive, data-driven CS model (segmentation, health monitoring, renewal forecasting), growing portfolio revenue by 15–20% annually.
AL
Team Manager, Sales and CS
Alfa-Bank
Oct 2008 - Sep 2014 (5 years 11 months)
Managed a post-sales team of 25, delivering 95% retention and 15–20% ARR growth annually across a B2B financial services portfolio. Developed renewal forecasting and customer health scoring frameworks that expanded the B2B client base by 30% over three years while maintaining margins and CSAT.
Education
Degrees, certifications, and relevant coursework
IM
International Institute of Management
Bachelor of Business Administration, Business Administration
2017 - 2018
Completed a BBA program at the International Institute of Management from 2017 to 2018.
AP
Academy of Modern Psychotechnology
Certified NLP Coach, NLP
2016 - 2017
Certified as an NLP Coach at the Academy of Modern Psychotechnology from 2016 to 2017.
Novosibirsk State Technical University
Master of Science, Linguistics & Communications
2003 - 2008
Earned an MSc in Linguistics & Communications at Novosibirsk State Technical University from 2003 to 2008.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IsraelAuthorized to work in
Salary expectations
80k-120k USD
Job categories
Skills
RemoteCustomer RetentionNRR%GRRCustomer HealthKPI DesignLifecycle ManagementProduct AdoptionRenewalsSegmentationRenewal AnalysisHealth SignalsVoice Of CustomerPerformance ManagementHiringAI Driven CS AutomationTableauLookerSalesforce CRMHubSpotIntercomJiraMonday.ComAppsflyerExcelGoogle SheetsQBRsGmailSalesforceLeadership DevelopmentCoaching and MentoringRemote Team LeadershipCross Functional CollaborationCross Functional Team ManagementCross Functional ProjectsNRR ManagementRevenue Growth ManagementEscalation Management
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