Looking for a job

Liat Fourman

@liatdavid

Message

I drive enterprise SaaS adoption, retention, and revenue growth through strategic customer success.

Israel

Message

What I'm looking for

I'm looking to lead enterprise customer success work where I can improve adoption, retention, time-to-value, client ROI, and product outcomes through strong cross-functional execution.

At Surense Technologies, I lead a five-person Customer Success team and manage strategic enterprise accounts, driving platform adoption, retention, sales expansion, and client ROI.

I’ve designed AI-powered client-update agents using Intercom workflows and LLM-driven logic, improved Fin AI resolution rates from 30% to over 50%, and reduced first-response time from over 15 minutes to under five. I’ve also submitted 30+ pieces of client feedback that shaped two major product releases focused on retention and revenue.

My eight years at the Ministry of Education strengthened my ability to coordinate high-stakes operations, guide large teams, and translate complex processes into clear direction for diverse audiences.

Experience

Work history, roles, and key accomplishments

Current

Enterprise Account Manager + Customer Success Team Lead

Current

Surense Technologies

Mar 2025 - Present (1 year 6 months)

Leading a 5-person team focused on integration, adoption, and long-term retention strategies. Acting as an Enterprise account manager for key clients, driving sales expansion while maximizing client ROI by strategically positioning the CRM platform.