Irfhan User
@irfhanuser
Customer support and travel operations specialist delivering reliable service and sales in fast-paced environments.
What I'm looking for
I am a customer support and travel operations professional with hands-on experience managing international clients, primarily in US-shift environments. I specialize in flight bookings, refunds, cancellations, itinerary changes, and CRM-driven follow-ups.
At Dyninno Group, I supported high-volume travel operations, met monthly sales and service targets through effective communication and upselling, and maintained accurate customer records. I also have front-office hotel experience handling reservations, guest relations, and event promotion, and I design marketing materials when needed.
As a freelancer on Fiverr, I delivered branding, digital marketing, travel content, and basic websites to 170+ global clients, managing client communication and project timelines independently. I bring multitasking, sales support, and proven reliability to customer-facing roles.
Experience
Work history, roles, and key accomplishments
Delivered branding, digital marketing, and travel content services to 170+ global clients, creating marketing materials, social media content, and basic websites to improve client visibility and campaign performance.
International Travel Consultant
Dyninno Group
Aug 2024 - Sep 2025 (1 year 1 month)
Assisted international customers with flight bookings, itinerary changes, refunds, and cancellations, achieving monthly sales and service targets while maintaining accurate CRM records in a high-volume US shift environment.
Front Office Associate
Rockholm
May 2023 - Nov 2024 (1 year 6 months)
Managed guest relations, reservations, check-ins, and front office operations while coordinating bookings, resolving guest issues, and producing promotional materials to support events and hotel operations.
Education
Degrees, certifications, and relevant coursework
University of Calicut
Bachelor of Arts, Travel and Tourism Management
2020 - 2023
Completed a Bachelor of Arts in Travel and Tourism Management with coursework focused on travel operations and customer service.
Availability
Location
Authorized to work in
Website
irfhanhere.spaceSocial media
Job categories
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