Open to opportunities

Subhashree Sen

@subhashreesen

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Airline reservations and digital marketing professional delivering data-driven efficiency and customer satisfaction.

India

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What I'm looking for

I seek a role combining reservations operations and content/marketing where I can apply data-driven process improvements, deliver excellent customer service, and grow into broader operational or content strategy responsibilities.

I am a dynamic professional with 5+ years of experience across airline reservations, digital marketing, and content strategy, focused on delivering accurate operations and measurable results. I optimize reservation systems, produce SEO-driven content, and use data-backed reporting to reduce processing time, improve yield management, and raise customer satisfaction.

I excel in customer-facing roles and cross-functional collaboration, achieving outcomes such as 100% data accuracy in PNR management, a 15% reduction in processing time, and a 25% traffic increase from SEO content. I communicate fluently in English, Hindi, Bengali, and basic Spanish, and bring a practical, solutions-oriented approach to fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Airline Reservations Coordinator

Current

Udaan Hotels & Resorts

Jul 2021 - Present (4 years 8 months)

Optimized airline reservation systems achieving 100% data accuracy and streamlined booking processes to cut processing time by 15%, while implementing yield-management strategies that reduced financial risk and maintained 95% customer satisfaction.

Yield Management Data Analysis Reporting Customer Service Refunds & Rescheduling Travel Documentation

Client Services Associate

Digital Leads

Mar 2021 - Jul 2021 (4 months)

Resolved 90% of customer inquiries on first contact and collected customer feedback to inform marketing strategy improvements, strengthening client relationships through proactive problem-solving.

Customer Support Customer Feedback CRM Communication Stakeholder Management Problem Solving

Content Writing Intern

Moxtain

Oct 2019 - Dec 2020 (1 year 2 months)

Produced SEO-optimized articles that boosted website traffic by 25% in three months and researched travel regulations to ensure content accuracy while editing for publication standards.

seo writing Content Strategy Research Editing WordPress SEO Tools

Content Writing Intern

GlossyPolish

Apr 2019 - Aug 2019 (4 months)

Developed technical manuals and SOPs to improve internal workflows and collaborated with editorial teams to increase manuscript readability by 30% and meet deadlines.

Technical Writing SOP Development Editing Documentation Quality Assurance