Looking for a job

Irfan Khan

@irfan-khan-leo

Graduate (4years) of Information Technology with extensive work experience in Technical and Desktop Support(remote) as IT specialist.

Pakistan

Message

What I'm looking for

I’m seeking remote IT support roles where I can apply my troubleshooting and technical support skills. I enjoy helping users resolve issues and keeping systems running smoothly. I’m open to global teams and looking to grow while contributing reliably.

I have completed my bachelor’s degree (4years) in Telecommunications and Networking and have had

extensive work experience in office environments, Virtual Assistance, IP Networks, Cisco and Juniper

Certified, NMS like Junos Space and Juniper Secure Analytics, Ruckus Wireless Access points and

Controllers, Virtual Machines on VMware ESXi Platform, Cloud Computing(Azure), CCTV Installation and

Maintenance, Software Development (using C# .Net, SQL 2008), Web Development using WordPress,

Broadband Internet, Managerial Administration, Multitasking.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Support Engineer

Current

Astrill VPN

Oct 2017 - Present (8 years 5 months)

Monitored system performance and troubleshot connectivity/network issues across Windows, macOS, Linux, Android, iOS, and router firmware. Resolved user-reported problems using test scripts and probing questions via live chat and email/ticket, and coordinated with development on new changes and training.

System Performance Monitoring Network Troubleshooting Live Chat Support Email Ticket Support Windows Administration macOS Troubleshooting Linux Troubleshooting Mobile OS Support (Android iOS)Router Firmware Support (DD WRT Merlin)Mac OS Troubleshooting

Executive System Engineer

Hedra Technology

Feb 2016 - Sep 2017 (1 year 7 months)

Provided network solutions to customers through equipment demos and site surveys, and conducted customer requirement discussions to support successful deployments. Produced system design models/specifications, configured and upgraded SQL databases, performed PAT tests after implementation, and supervised contract signing on successful tenders.

SQL Database Administration Network solution design Equipment demonstrations System design modeling SQL installation and upgrades PAT testing Customer requirements gathering Stakeholder contract supervision site surveys SQL database administration

Technical Support Engineer

Abdulla Al Hosani Furniture Upholester

Dec 2014 - Dec 2015 (1 year)

Assessed hardware and software performance, recommending changes to reduce lag time and improve overall speed. Handled end-user support requests, explained troubleshooting in clear terms, and served as the primary point of contact for owned solutions and products.

end user support Technical Support Troubleshooting System Performance Tuning SQL Server Database Maintenance Hardware Software Assessment Network Device Policy Enforcement

Network Administrator

Alnoor Medical Complex

Oct 2012 - Nov 2014 (2 years 1 month)

Managed day-to-day LAN/WAN administration and support, resolving issues across operational network and voice systems. Collaborated with a cloud architect on assessments and developed hospital management software using C# .NET and SQL Server 2008.