I am a highly skilled IT specialist with over 6 years of experience in the field. Throughout my career, I have gained extensive hands-on experience in working with IBM, HP, Dell, Blade Chassis Servers, NetApp, IBM, Dell, and HP storage. I have a strong background in networking troubleshooting and repair, providing support for technical issues related to servers, hardware, networks, Unifi AP, Cisco Switches, operating systems, active directory, and network printers and scanners.
In my current role as a Technical Support Engineer at Medvidi, I diagnose and resolve technical issues reported by customers or end-users. I provide in-depth technical support for hardware, software, and network-related problems. I utilize ticketing systems to log, track, and manage support requests, and conduct remote troubleshooting sessions to efficiently address technical problems. I am also responsible for creating and updating technical documentation, including FAQs and troubleshooting guides.
Prior to Medvidi, I worked as an Information Technology Specialist at National Aerospace, Science & Technology Park (NASTP), where I maintained and repaired data center equipment of over 50+ nodes. I was also responsible for installing and configuring new hardware equipment, maintaining accurate inventory and documentation, and managing virtual infrastructure using VMware vSphere and on-premises cloud infrastructure.
