Iretha Fedrick
@iretha
Dedicated and empathetic professional with a background in psychology and hands-on experience in customer service and insurance claims.
NicaraguaWhat I'm looking for
I've supported customers in Ibex's warranty department and assisted insurance members at Foundever with policy questions, coverage details, claim processes, and system issues.
I build trust through clear communication, follow-ups, and personalized support. With a psychology background and bilingual communication skills, I explain complex terms simply while balancing calls, documentation, and multiple customer needs.
Experience
Work history, roles, and key accomplishments
Claims Specialist
Foundever
Nov 2025 - Jul 2026 (8 months)
Assisted members with questions about insurance policies, including deductibles, copays, and coverage details. Helped resolve system issues and guided members through claim processes.
Customer Service Representative
Ibex
Dec 2024 - Jun 2025 (6 months)
Supported customers in the warranty department, handling inquiries and complaints with empathy and professionalism. Followed company policies while ensuring clients felt heard and supported.
Education
Degrees, certifications, and relevant coursework
URACCAN University
Licensed Psychologist, Psychology
2020 - 2024
Pursued a degree in Psychology with a focus on multicultural contexts, developing skills in empathy and ethical judgment.
Horatio Hodgson High School
High School Diploma, General Studies
2015 - 2019
Completed secondary education, building foundational skills in communication and problem-solving.
Tech stack
Software and tools used professionally
Availability
Location
NicaraguaAuthorized to work in
Social media
Job categories
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